➺ Assist Amazon sellers and merchants promptly and effectively, escalate sellers' concerns as necessary.➺ Keeping a cheerful and professional attitude at all times, presenting the company in a favorable light, and handling delicate situations with skill.➺ Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.➺ Fostering a supportive team atmosphere and offering prompt assistance to teammates facing challenging situations as required.➺ Maintaining first contact resolution, quality, productivity, attendance, and other acceptable performance indicators.➺ Effectively seeking solutions through logical reasoning, data interpretation skills and identifying trends to appropriate channel including improvement suggestions.➺ Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve Seller’s issues and questions.➺ Provide timely process updates to the team.