Providing solutions for lodging partners across Canada to enhance their visibility across all Expedia Brands globally. Travel Ads and Display products to inspire, influence and drive targeted demand.

Account Management of Canada's largest hotel revenue portfolio for Expedia. Working directly with hotel executive teams, GM's and corporate offices to enhance revenue flow through with strong analytics and strategies. As the senior Account Manager in Toronto, I host the annual Partner Forum communicating market trends and partnering with cross industry professionals to open the hospitality landscape. Bringing over 20 years of hospitality experience with me to enhance the customer experience and the hotel partnerships beyond the traditional sales cycle. Relentlessly striving for better!

Reporting directly to the Regional Senior Director of Operations, responsible for the overall operation and management of production and service. Proudly serving customers in south and central Ontario. We are People You Can Count On!

Reporting directly to OMT Hospitality Inc., responsible for the overall operation and management of the Old Mill Toronto. Managing a mutli unit complex including 4 Diamond Luxury Boutique Hotel, 350 seat Restaurant, Lobby Bar, 20 000 sq. ft. Banquet and Catering operation, Flower and Gift Shop, 6 acres of land and parking facilities. Offering versatility, ambiance and setting since 1914. Escape the ordinary!

Reporting directly to the President of Lark Hospitality, overall responsibilities include revenue management, sales and marketing, operations, budget and team leadership. Proudly serving all of our guests from near and far.A luxury, boutique 4 Diamond property nestled in the Humber River Valley, just minutes from downtown and Pearson International Airport, The Old Mill is one of Toronto's historic landmarks. Our award-winning bar is the "home of jazz" and we offer many resort type activities unique to any urban hotel. Relax, refresh and reconnect for a romantic getaway, a business meeting, to celebrate one of life's many milestones and to just escape the ordinary! We look forward to welcoming you.

Managing Front Office, Guest Services, PBX, Night Audit, On Site Reservations and Manager's on Duty total of 30 Staff within a unionized environmentBudget preparation for both top line and cost for 2011Revenue Management including pace reporting, market segmentation, forecasting and rate yieldingWorking with housekeeping and engineering interface to facilitate project work and large event strategiesLead event manager for G20 Summit managing TPS contractRestructured Front Office team and On Site Reservations position for transition into Centralized ReservationsIncreased Upsell Revenues from $3k per month to $9K per monthIncreased Trip Advisor Score from 79th ranking in GTA to 63rd rankingLed initiative to obtain first Green Key rating for hotel of 3 keys with GTHAObtained TAG approval for hotel and trained Front Office StaffPromoted and developed 4 employees within the hotelActive organizer and participant of Staff events

Direct report to GM and Board of DirectorsMulti Unit Manager of Housekeeping and Laundry, Member Services, Retail Outlets, Children's Activities and Camps and Active Therapy ClinicCoached and Developed 6 Department Heads with a total of 120 staff reportsCreated opportunities of growth within existing teamCreated marketing plans and strategic plans to increase top line revenues while controlling costs to increase bottom line surplusManager Liaison of Green Team and Sales and Service TeamActive Member and participant of staff related events including Habitat for Humanity

Managing Housekeeping and Laundry Operation-Housekeeping Manager and 45 staffOn Site Project Manager for 2 renovations phases- 2008/2009Managing Front Office Operation-3 Supervisors with 15 staffGraduated 5 Employees through Provincial Emerit CertificationPromoted and Developed 7 employees into various ranks throughout the hotelIncreased Up sell revenue from $60K per annum to over $300K per annumAchieved GOP in all areas of cost control in 2007 and 2008Event planner for Client Events, Staff Social Events, Charity Drives,Primary on Site contact for 3 International AirlinesResponsible for Guest Satisfaction-Personalized Program for TOP 50 Guests and VIP'sIncreased Room Upsell revenue from $80K-$250K per annumResponsible for inventories, budgets, payroll and company audits Hotel IT liaisonGreen Key Program Liaison-achieved 4 Green Key rating in 2007Involved in preparing annual budgets-responsible for $2.3 M BudgetInvolved in daily revenue management strategies

10% increase in Employee satisfaction 2006-2007, additional 4% 2007-2008Increase in 7 points Guest Satisfaction YTDOn site Project Manager for $1.6 M RenovationManaged Housekeeping Operation with 30 staffManaged Engineering Operation-Supervisor and 5 staffManaged Front Office Operation-Supervisor with 15 staffPromoted and developed 5 employees from Front OfficeResponsible for Fire, Life and Safety Training of all staffDealt with on site contractors and vendor negotiationsResponsible for inventories, budgets, payroll and company audits Green Key Program Liaison-achieved 4 Green Key rating in 2005Increased Room Upsell revenue from $60K-$100K per annumEvent planner for Client Events, Staff Social Events, Charity Events-Beaujolais Nouveau, Monthly Guest Receptions, Annual Staff Gala, Quarterly Staff Events, Toy and Food Drives

Managed daily shift operation for Front Office including concierge services, bell, door and valet services, club level and guest relationsPrimary operation contact for Convention Services events coming into hotel-WWE, SASA, Candle Lighters, Bloom Canada-Handling upwards of 500 Guests for multi day bookingsPlanned staff events and charity drives