Technical And Customer Support
CurrentOperational Support, Business Customer Service Department (Fixed and Mobile)Corporate Customers Technical Issues and Faults Management SectionResponsibilities:-Leading projects and account support in banking and public sector-Business and Corporate Customer Experience and Technical support-Statistics reporting for technical and financial issues-Proactive Monitoring of Services and SLA handling-Operational support of Proactive Monitor system-Support for Greek and International Telecom providers-OTE, Cisco Gold Audit 2019 Preparation and PresentationKeywords: Reporting, SLA Projects, Aftersales, Corporate Customer Care, Cisco Gold Audit,CRM