Vaso Fallisi Email & Phone Number

Salem, Nh, Us

Woburn, Massachusetts, United States

Woburn, Massachusetts, United States

Wilmington, Massachusetts

 Manage the day-to-day operation of 324 residential units, including the supervision of three leasers  Establish a positive living environment for residents through prompt conflict resolution and con-sistent follow up on maintenance requests, lease renewal negotiations, and all other resident con-cerns Assist the Sr. Manager in developing and reforecasting budgets for Oaks & Oaks West Communities.  Experienced in legal notices, HUD, mediation and court procedures regarding tenant relations

Andover, Ma

 Managed and carried out all aspects of resident experience from touring, leasing, move-in and move-out.  Influenced resident retention through timely follow up and follow through, quarterly events and writing the monthly newsletter Handled all lease renewal negotiations and billing questions

Cambridge, Ma

 Supervise the day-to-day operation of 529 residential units, including the supervision of four Community Consultants and three Concierge  Establish a positive living environment for residents through prompt conflict resolution and consistent follow up on maintenance requests, lease renewal decisions, and all other resident concerns Oversee customer service surveys for prospect, move-in, mid-lease, and move-outs ensuring high response rates and resident satisfaction by closely monitoring responses and always following up appropriately to positive, negative and neutral feedback  Partner with the Maintenance and Community Manager on ways to maximize revenue, control expenses, and improve customer satisfaction Experienced in legal notices, HUD, mediation and court procedures regarding tenant relations Maintain effective on-site leasing and concierge staff through interviewing, hiring, training, evaluating and terminating as necessary.

Cambridge, Ma

Designed customized educational tour itineraries Worked directly with Sales to consult in customized tour feasibility, customer expectations, logistics and pricingLiaised with Operations and Production Management regarding tour feasibility, production, and budgeting Worked directly with suppliers in researching group pricing and seasonalityMonitored customized tour quality and production throughout the season

Cambridge, Ma

Developed international programs within colleges and universities by collaborating with administrators and professors to facilitate faculty training and tour planning. Advised professors on student recruitment efforts by engaging students via social media outlets, incentives, informational meetings, and follow up communication Served as a liaison between administrators, faculty, study abroad offices, students and parents to develop relationships, improve processes and ensure quality serviceHandled appointment setting, travel arrangements, negotiations and contractual agreements Recognition & Accomplishments: Promoted from a Tour Consultant to Regional Manager within four months of starting with EF. Chosen to staff three day International Orientation Training in Paris, France and present a portion of the EF College Study presentation. Chosen to manage three day International Orientation Training in London, England. Hosting and training 30 faculty members leading students abroad for the first time, overseeing four EF staff members and conducting EF College Study Tours presentation. Nominated for company wide annual Team Player award.

Supported financial advisors in meeting their clients needs by specializing in the product knowledge of annuities, life insurance, long-term care, Medicaid and tax code Provided product consultation, quotations and materials required to be licensed and/or write businessTrained advisors to use software developed to analyze client portfolios and develop a retirement plan Led continuing education (CE) courses for advisors and employees online and in a classroom setting Created and managed a monthly newsletter to bridge communication amongst departments, highlight industry news, company sales quotas, community service, awards, birthdays etc.

Assisted in the creation and development of the company’s first Long-Term Care divisionTrained financial advisors on long-term care insurance concepts, benefits and product offerings via web-seminars, face to face meetings, presentations, trade shows and telephone communicationObtained Life, Accident & Health License along with CLTC designation

Bachelor Of Science In Business Administration, Marketing & Communication

Activities and Societies: The Archway (advertising sale for Bryant's student newspaper, Helping Hands

Education record

Activities and Societies: National Honor Society Mentoring Program Computer Lessons for Seniors Varsity Soccer, Basketball, Track & Field.