With over 6 years of work experience, I am a customer support professional who is passionate about providing excellent service, solving problems, and enhancing user satisfaction. I have a DA102.1 certification in descriptive statistics from Udacity, which demonstrates my ability to analyze and interpret data. I also have a strong skill development mindset, and I am always eager to learn new tools and techniques to improve my performance and efficiency.In my most recent role at Score&level, I worked with support platforms such as Jira, Zendesk, and Confluence to help users with their deposit, withdrawal, and game related issues. I handled a high volume of tickets, responded to queries in a timely and courteous manner, and escalated complex cases to the appropriate teams. I also collaborated with other customer support specialists, developers, and product managers to provide feedback, suggestions, and solutions to enhance the user experience and retention rate.