Monique Vasquez Email & Phone Number

• Prepare and approve weekly audits and invoices • Dispatch and track shipments • Assist in claims process and follow ups with carrier/courier and customers.

Valencia, Ca

• Manage and maintain group mailbox• Provide customer freight quotes using web-based rating systems (Mercury Gate) and spot quote • Complete Bills of Lading documents and schedule pickups with carriers• Coordinate Import / Export Air and Ocean shipments• New client implementations, user set up and customer account maintenance• Developing, implementing, managing and maintaining Standard Operating Procedures and Customer Route Guides• User Acceptance Testing for IT system issues

North Hollywood, Ca

• Create Invoices from Sales Orders by validating line items, quantity and products • Send Invoices via email and postal mail• Receive and enter vendor bills for approval• Mail check payments to vendors• Enter customer check payments for deposits• Create customers credit memo

Valencia, Ca

• Oversee and supported a team of 2 associates for the Canadian Customer Care division within OptiFreight Logistics• Developing, implementing, managing and maintaining Standard Operating Procedures• Meeting delegate to execute business decisions• Sales support administration; weekly status and ad hoc reporting, strategize vendor outreach• Conduct vendor freight analysis reports• Assist with client implementations, host webinars/conference calls and customer cadence• New client set up and customer account maintenance• Accountable for identifying new vendor opportunities to increase volume• Manage GMB by responding, escalating, tracking and distributing work via email• Outbound Calls/Emailso 20 – 100 calls/emails to confirm new vendor status for shipping 3rd Partyo 20 – 200 calls/emails for vendor follow – ups Confirm receipt of the new routing instructions and it has been implemented in their system for vendors that have Not Agreed or were identified as No/Low Shipping• Inbound Calls/Emailso Tracking packages and providing statuso Confirming 3rd Party account numbers and routing instructionso Assist with completing bill of ladings• Research and identify billing discrepancies• Identify system issues, submit request to IT and perform UAT before implementing to production• Validate client charges/discounts based on contract pricing prior to billing

Westlake Village, Ca

• Oversee and supported a team of 2 associates for the Canadian Customer Care division within OptiFreight Logistics• Developing, implementing, managing and maintaining Standard Operating Procedures• Sales support administration; weekly status and ad hoc reporting, strategize vendor outreach• Conduct vendor freight analysis reports • New client set up and customer account maintenance• Manage GMB and distribute work assignments• Accountable for identifying new vendor opportunities to increase volume

Agoura Hills, Ca

• Receive, respond, log, track and provide follow up to all incoming client inquiries via email and telephone• Technical functions; collect and maintain account communication with other departments, including Customer Service, Sales, Operations, Information Technology, Training, Accounting and Product Managers• Administrative functions and data entry while maintaining regulatory time lines• Handle and maintain confidentiality agreements, borrower PII and client’s proprietary information• Produce in-depth report packages and custom reporting based on client’s specifications• Coordinate monthly and quarterly review calls with clients• Coordinate communication of past due invoices with clients and accounting• Maintain Salesforce template letters providing clients with product updates and account notification• Maintain spreadsheet of account information and specific customization performed

Agoura Hills, Ca

• Oversee and supported a team of 5 associates for the Customer Service division• Manage and distribute work through company ticketing system• Answers phone calls and voicemails in a high-volume call center• Setup users and products based on approved client contracts • Verify point of contacts and authorized administrators• Maintain and update existing account information via Salesforce• Assign customer account numbers and add price points to the billing system• Maintain Salesforce template letters providing clients with product updates and account notification

- Lead SSN Verification Processor:i. Received and quality control incoming SSN verification requests for processing.ii. Submit SSN verification requests directly to the Social Security Administration.iii. Deliver completed SSN verification results back to client via fax and secure portals.iv. Worked closely with IT to implement a new system of ordering.- Maintain and Update Interthinx National Fraud Protection Database (NFPD):i. Collect derogatory data from States websites.ii. Review and summarize derogatory data from news articles of Mortgage Fraud.- Maintain and Upload client’s proprietary Watch/Ineligible Lists.

Education record

Medical Terminology Certificate

Education record