Monique Vasquez Email and Phone Number
Monique Vasquez work email
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Monique Vasquez personal email
Seasoned Customer/Sales Support Leader and Account Manager with 15+ years of administrative knowledge and experience. Proven track record of achieving record high customer satisfaction while helping to maintain and support an active workflow environment. Create and implement Standard Operating Procedures for internal and external personnel. • Account Management • Strong interpersonal, verbal and written communication • Strong Organization and Time Management • Customer Service • Ethical Conduct & Discretion • Data Entry (65 WPM & 10k KPH) • Conflict Handling & Resolution • Tracking & Logging • Microsoft Office Suite, Adobe Acrobat • Decision Making • Inventory Maintenance • Salesforce CRM • Team Building & Training • Detail Oriented • QuickBooks
Cardinal Health
View- Website:
- cardinalhealth.com
- Employees:
- 27278
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Sr. Analyst, TransportationCardinal Health Sep 2022 - Present• Prepare and approve weekly audits and invoices • Dispatch and track shipments • Assist in claims process and follow ups with carrier/courier and customers.
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Coord, TransportationFdsi Logistics Nov 2019 - Sep 2022Valencia, Ca• Manage and maintain group mailbox• Provide customer freight quotes using web-based rating systems (Mercury Gate) and spot quote • Complete Bills of Lading documents and schedule pickups with carriers• Coordinate Import / Export Air and Ocean shipments• New client implementations, user set up and customer account maintenance• Developing, implementing, managing and maintaining Standard Operating Procedures and Customer Route Guides• User Acceptance Testing for IT system issues -
Assistant BookkeeperRobert Half Aug 2019 - Oct 2019North Hollywood, Ca• Create Invoices from Sales Orders by validating line items, quantity and products • Send Invoices via email and postal mail• Receive and enter vendor bills for approval• Mail check payments to vendors• Enter customer check payments for deposits• Create customers credit memo -
Lead Rep., Customer Ops SupportCardinal Health Aug 2016 - May 2019Valencia, Ca• Oversee and supported a team of 2 associates for the Canadian Customer Care division within OptiFreight Logistics• Developing, implementing, managing and maintaining Standard Operating Procedures• Meeting delegate to execute business decisions• Sales support administration; weekly status and ad hoc reporting, strategize vendor outreach• Conduct vendor freight analysis reports• Assist with client implementations, host webinars/conference calls and customer cadence• New client set up and customer account maintenance• Accountable for identifying new vendor opportunities to increase volume• Manage GMB by responding, escalating, tracking and distributing work via email• Outbound Calls/Emailso 20 – 100 calls/emails to confirm new vendor status for shipping 3rd Partyo 20 – 200 calls/emails for vendor follow – ups Confirm receipt of the new routing instructions and it has been implemented in their system for vendors that have Not Agreed or were identified as No/Low Shipping• Inbound Calls/Emailso Tracking packages and providing statuso Confirming 3rd Party account numbers and routing instructionso Assist with completing bill of ladings• Research and identify billing discrepancies• Identify system issues, submit request to IT and perform UAT before implementing to production• Validate client charges/discounts based on contract pricing prior to billing
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Lead Rep., Customer Ops SupportAic Talent Mar 2016 - Aug 2016Westlake Village, Ca• Oversee and supported a team of 2 associates for the Canadian Customer Care division within OptiFreight Logistics• Developing, implementing, managing and maintaining Standard Operating Procedures• Sales support administration; weekly status and ad hoc reporting, strategize vendor outreach• Conduct vendor freight analysis reports • New client set up and customer account maintenance• Manage GMB and distribute work assignments• Accountable for identifying new vendor opportunities to increase volume
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Account ManagerInterthinx Is Now First American Jul 2010 - Mar 2016Agoura Hills, Ca• Receive, respond, log, track and provide follow up to all incoming client inquiries via email and telephone• Technical functions; collect and maintain account communication with other departments, including Customer Service, Sales, Operations, Information Technology, Training, Accounting and Product Managers• Administrative functions and data entry while maintaining regulatory time lines• Handle and maintain confidentiality agreements, borrower PII and client’s proprietary information• Produce in-depth report packages and custom reporting based on client’s specifications• Coordinate monthly and quarterly review calls with clients• Coordinate communication of past due invoices with clients and accounting• Maintain Salesforce template letters providing clients with product updates and account notification• Maintain spreadsheet of account information and specific customization performed -
Customer Service/Account Setup LeadInterthinx May 2008 - Jul 2010Agoura Hills, Ca• Oversee and supported a team of 5 associates for the Customer Service division• Manage and distribute work through company ticketing system• Answers phone calls and voicemails in a high-volume call center• Setup users and products based on approved client contracts • Verify point of contacts and authorized administrators• Maintain and update existing account information via Salesforce• Assign customer account numbers and add price points to the billing system• Maintain Salesforce template letters providing clients with product updates and account notification
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Production Services LeadInterthinx Sep 2003 - May 2008- Lead SSN Verification Processor:i. Received and quality control incoming SSN verification requests for processing.ii. Submit SSN verification requests directly to the Social Security Administration.iii. Deliver completed SSN verification results back to client via fax and secure portals.iv. Worked closely with IT to implement a new system of ordering.- Maintain and Update Interthinx National Fraud Protection Database (NFPD):i. Collect derogatory data from States websites.ii. Review and summarize derogatory data from news articles of Mortgage Fraud.- Maintain and Upload client’s proprietary Watch/Ineligible Lists.
Monique Vasquez Skills
Monique Vasquez Education Details
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Aapc -
Rio Mesa High School
Frequently Asked Questions about Monique Vasquez
What company does Monique Vasquez work for?
Monique Vasquez works for Cardinal Health
What is Monique Vasquez's role at the current company?
Monique Vasquez's current role is Sr. Analyst, Transportation.
What is Monique Vasquez's email address?
Monique Vasquez's email address is mg****@****inx.com
What schools did Monique Vasquez attend?
Monique Vasquez attended Aapc, Rio Mesa High School.
What are some of Monique Vasquez's interests?
Monique Vasquez has interest in Social Services, Children, Education, Human Rights, Health.
What skills is Monique Vasquez known for?
Monique Vasquez has skills like Mortgage Lending, Mortgage Banking, Credit, Loans, Residential Mortgages, Loan Origination, Underwriting, Banking, Refinance, Financial Services, Mortgage Underwriting, Financial Risk.
Who are Monique Vasquez's colleagues?
Monique Vasquez's colleagues are David Swanson Swanson, Amber Ayers, Parth Patel, Shon Wettstein, Cpsm, Mba, Magdalena Pina, Patrick Caipen, Naresh Koirala.
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Monique V.
Electrical Designer, Mechanical Engineering Student, And Experienced Technology ProfessionalSan Antonio, Tx
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