Ariel Vasquez Email & Phone Number

Makati, National Capital Region, Philippines

As part of the Service Desk English, we provide high-quality support to internal and external users, troubleshooting and escalating issues to 2nd level support. Conducted installations and updates using Citrix remoting tools, monitored system alerts, and managed asset management. Handled Rehire, On-boarding, Off-boarding, and Employee Position Change Tickets. Assisted users with VPN and internet connection issues, and managed user access via various platforms including Active Directory, IDM, Exchange Admin, Microsoft O365 Admin, Citrix, Azure, MFA portal, and Sharepoint. Created Sharepoint sites, handled SAP configurations and password resets, and conducted basic troubleshooting.Familiar with navigation and utilizing the ServiceNow ticketing system.Beside of handling incidents and request tickets, we are also handling Asset Management such as updates and Hardware assignments.

Brgy. Cabuco, Trece Martires City Cavite

• Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.• Developed communicative relationships with students and parents to support learning.• Helped students develop important learning skills and good study habits useful in trade school or college education.• Created study guides, research materials and syllabi for students.• Established and communicated clear objectives for all educational activities.• Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.• Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.• Navigated technical difficulties in organizing virtual classrooms, adapting lessons where necessary and supporting students in accessing lessons successfully.• Supported student physical, mental, and social development using classroom games and activities.• Prepared quizzes, tests and examinations to gauge how well students were learning.• Improved students' analytical skills by introducing state-of-the-art computer program technologies.• Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.• Trained and developed students' skills in word-processing, spreadsheet and WIX website creation.• Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.• Designed classes on Google Classroom and Google Meet for students.• Exercised leadership capabilities by successfully motivating and inspiring others.• Advised students on matters regarding academic performance and careers in Information Technology field.• Designed appropriate and specialized lesson plans for Information Technology students.

Block 3, Cavite Economic Zone Ii, General Trias, Cavite

• Formally completed the 7 months of contract in work.• Work under technical support department.• Estimate and check the tiles, color and sizes of the entire house plan.• Used an Architectural Plan application to modify the house plan.

Trece Martires, Philippines

Brgy. Luciano Trece Martires City, Cavite

• Provided clerical support, addressing routine, and special requirements.• Reported back to instructor to receive day-to-day tasks and responsibilities.• Interacted with Teachers by phone, email, or in-person to provide information.• Sorted, organized, and maintained files.• Completed research, compiled data, updated spreadsheets, and produced timely reports.• Explored new technologies and approaches to streamline processes.• Prepared project presentations and reports to assist senior staff.• Creating and Resetting password for teacher’s email domain account.• Generated QR code for school code premises using Excel• Creating post and uploading Memorandum from DepED with the use of WordPress• Software Installation, Hardware Installation• Formatting computer / laptop and installing Windows10• Computer Literate and Proficient in MS Office• Basic office procedures and hands-on computer skills• Formally completed the 240 hours of on-the-job-training