Jennifer Vasquez Email & Phone Number

As a Senior Manager in our design practice, I lead and mentor a diverse team of researchers, designers, strategists, and technologists to solve complex business challenges using human-centered design. I manage and built a diverse and inclusive team ensuring the delivery of impactful, human-centered experiences that align with user needs and business goals. By fostering a supportive, inclusive, and high-performing work environment, I encourage innovation and creative thinking, while providing strategic clarity, direction, and focus to keep teams inspired and engaged.In this role, I engage and influence executive leaders and business stakeholders building trust and driving alignment to inspire action and achieve organizational goals. I collaborate closely with cross-functional teams, including Product, Engineering, Communications, Change Management, and leadership partners, to plan and execute on product roadmaps. By championing design thinking and human-centered approaches to enterprise transformation, I facilitate workshops, synthesize insights into actionable strategies, and introduce new user-centered methodologies and frameworks to drive innovation at scale.My responsibilities also include attracting and developing top talent, partnering with recruiting to build diverse teams, and creating an environment where employees can thrive and do their best work. I develop and nurture relationships with stakeholders, ensuring my team designs and ships impactful and cohesive product experiences. By embodying a growth mindset and a deep curiosity for the business, emerging technologies, and human behavior, I identify product opportunities and contribute to strategic decisions around the future direction of our products.

As a Manager within Salesforce's internal IT organization, I am proud to oversee the Voice of the Employee team. The Voice of the Employee team is at its heart a research team focusing on building a better understanding of our employee's needs, pain points, and positive interactions. With this information, we are strategically choosing initiatives, new technology, creating new or improving existing processes, establishing metrics to measure satisfaction, and projects that will enhance and elevate the experience of our Salesforce family. We have expanded our team's offerings to include embedded project advocacy, usability testing, prototyping, enterprise-wide survey campaigns, and research gathering.

In this role I had the opportunity to manage three diverse teams as well as design and advocate on behalf for a net new team. Each of the three teams I managed provided me new knowledge of different areas of the business: Global Hardware Audit - maintains the accuracy and integrity of the internal database, hardware inventories to ensure compliance with all Corporate Policies and Auditing guidelines.Process Enablement - looks analytically at IT processes and identifies improvements to enhance both the efficiency of the processes and the value they deliver. We specialize in designing scalable processes and assisting teams in their journey to Process Excellence. Process Enablement is also involved in the documentation and analysis of existing processes, capturing the right information to provide clarity to process stakeholders.Knowledge Management - focuses on keeping our self-service articles, internal help content, and technical reference material accurate and updated so that we can provide a reliable and high-quality knowledge repository for our employees. Work focus includes new article creation and periodic article review and maintenance.

In this role I lead the implementation of projects and initiatives aimed at improving the productivity of the Salesforce internal IT organization. I also gained experience in mentorship and management towards a people managing role. I operated as a project manager with a portfolio ranging from large scale new technology rollouts to internal automation projects. I served as an expert communicator working cross functionally to identify risks, produce solutions, remove obstacles, and maintain a path towards timely completion.

In this role I was given the opportunity to shift from HR roles and career history into the world of IT. I was able to leverage my expertise in communication and people focused background to bridge the gap between technologists and end users and stakeholders. This role increased my comfort level as a technology "translator" to push projects towards a more seamless and successful completion. I operated as a project manager under the guidance of my management team. My portfolio ranged from smaller scale new technology rollouts to internal automation projects. I served as an expert communicator working cross functionally to identify risks, produce solutions, remove obstacles, and maintain a path towards timely completion.

In this HR position I served in a flex role shared by an operational team and the global benefits team. My main responsibility was to solely run the operations for the global leave of absence program. In this role I served as the main point of contact for employees based in the US and Canada and leave vendors, ensured employees were being paid in compliance with our policy while out on leave, provided reports on our LOA population, and planned and executed a parental leave program enhancement project for US based employees in partnership with the global benefits team.

In my time with Provectus I served as a third party researcher to evaluate the success of grants awarded by the federal government to local education institutions. My role heavily focused on collecting and analyzing data (quantitative and qualitative) to provide recommendations that were realistic and achievable to local school districts. Areas of research varied from topics such as institutionalized racial equity and discrimination, equitable access to education for underrepresented populations, availability of technology to all students, inequity of quality of education, and preparing for the changing demography of the student population specifically students of color.The evaluation process included:• Create a research plan that identifies the types of facts and data either mandated by evaluation criteria or critical in making supportable and implementable recommendations.• Identifying key stakeholders to interview, conduct interviews and focus groups, and determine relevance to research/investigation in question.• Gathering relevant data from local, state, and federal agencies that would further support and inform the creation of recommendations.• Compiling and analyzing all data and interview findings into a user friendly and easy to understand narrative which is included in the finalized report.• Utilizing research and investigation findings to compose a detailed report that presents the investigation/research question, data summary, on site research findings, and a narrative detailing recommendations.Finalized reports are delivered to school officials, as well as district officials, and representatives from the Department of Education. For multi year evaluations previous reports are used as a baseline to investigate further areas of improvement and areas of success.

Beaverton, Oregon

In this entry level role I served as a coordinator in the recruiting department. I often communicated and collaborated with recruiters, hiring managers, and personnel forecasters. I was partnered with several corporate recruiters in developing overall recruitment strategies to achieve and support required staffing levels for Exempt and Non-Exempt hiring. Other responsibilities included: operation of applicant tracking system, generate/analyze/submit regular and ad hoc reports; activate/deactivate user accounts; monitor system use and train users as needed; and identify and troubleshoot issues.

Beaverton, Oregon

In this internship with IBM my primary focus was to conduct change and transition plans for employee initiatives focused on human resource programs. These programs were implemented across three geographically diverse business sites which included: a new hire orientation, building a new hire onboarding program from the ground up, and improving upon the current state employee recognition program by successfully conducting a company wide research survey and implementing common trends in results.

In my time with Provectus I served as a third party researcher to evaluate the success of grants awarded by the federal government to local education institutions. My role heavily focused on collecting and analyzing data (quantitative and qualitative) to provide recommendations that were realistic and achievable to local school districts. Areas of research varied from topics such as institutionalized racial equity and discrimination, equitable access to education for underrepresented populations, availability of technology to all students, inequity of quality of education, and preparing for the changing demography of the student population specifically students of color.The evaluation process included:• Create a research plan that identifies the types of facts and data either mandated by evaluation criteria or critical in making supportable and implementable recommendations.• Identifying key stakeholders to interview, conduct interviews and focus groups, and determine relevance to research/investigation in question.• Gathering relevant data from local, state, and federal agencies that would further support and inform the creation of recommendations.• Compiling and analyzing all data and interview findings into a user friendly and easy to understand narrative which is included in the finalized report.• Utilizing research and investigation findings to compose a detailed report that presents the investigation/research question, data summary, on site research findings, and a narrative detailing recommendations.Finalized reports are delivered to school officials, as well as district officials, and representatives from the Department of Education. For multi year evaluations previous reports are used as a baseline to investigate further areas of improvement and areas of success.

Portland, Oregon

Provided collaborative leadership among a core group of coordinators to direct and implement projects overseen by SCDR. Created and implemented training workshops around basic conflict resolution skills and cultural competency. Coordinated and organized volunteers for various projects. Kept detailed and organized records for SCDR's activities including workshops, presentations, and confidential mediations. Specific Accomplishments:Recruited volunteers to participate in curriculum development.Organized a topical lecture series for SCDR meetings, which were open to the public.Co-facilitated case intake and mediations.Curriculum development and implementation for various organizations within the greater Portland community.

Portland, Oregon

As a Graduate Teaching Assistant I was fortunate to be mentored by several tenured professors in how to teach to a large diverse audience. My primary responsibilities were to facilitate the online portion of the course, hold office hours to answer student questions, and occasionally teach sections of the curriculum live. Other duties included: preparing curriculum, and lectures, reading papers and/or portfolios; grading; advising on class requirements, discussions, or lectures.

Master Of Arts, Conflict Resolution

Activities and Societies: Student Center for Dispute Resolution This degree focused on communication, mediation, and racial justice.

Bachelor Of Arts (B.A.), History

Emphasis in Middle Eastern History