• Managed 4 different teams of 20 advisors.• Led team meetings, provided personalized coaching, SMART goal setting, and performed callevaluations.• Mentored 85 advisors, to cultivate skills needed to provide customer-focused support regardingregulated and unregulated health features.• Designed a monthly newsletter template to improve team camaraderie and inspire open dialogue.

--with a sharp eye for details, filing bugs, and searching for points of regressions with clear and concise steps for reproducibility, expected behavior, and actual observations. --loving continuing to learn, like Johnny #5. need more input. (Bash, Swift, Python in my spare time.) -- always open to feedback, making new connections, and actively looking for ways I can support.

--nominated and participated in representing the Accessibility queue to help raise awareness for Global Accessibility Awareness Day, presenting at team meetings outside of the organization--Accessibility Ambassador, joined other teams chats, established myself as a point of contact for accessibility issues with meaningful connections through other meetings.--supported customers who identified as being impaired, or using accessibility features such as: VoiceOver, Zoom, Voice Control, RTT/TTY, Hearing Aids, switch control across all apple devices.

--nominated and selected to join the TMA program.--created keynote presentations, led team meetings--ran and shadowed a team with another manager for 30 days.

-- Last line of phone support for Airport base stations, Apple TVs, iTunes, iPod, iPad, iPhones, Macs, watches.-- Nominated and participated in several round tables for advisor internal tools; providing valuable feedback for improvements.--Partnered with my manager to make sure I was continually meeting my goals. Was able to perform, exceed expectations with little to no supervision.

--iPhone 6 Battery Reservation Team--shortly after, I volunteered and assisted at Apple Retail Store First Colony performing repairs for these iPhones

-Final line of support for technical issues on both iPhone and Mac.-worked the release of iOS 3.0 and OS X Snow Leopard (10.6)

-assisted with launch of Best Buy Mobile-sold and activated lines for all cellular carriers (T-mobile, AT&T, Verizon, Sprint, Boost)

--it was around this time actually, I had started to sell Apple Products throughout all of Best Buy #57. --During this period, a .mac account was still sold in a box!

-Called prospective and current students to inform them of upcoming events.-Assisted prospective students with requirements for applications