Result-driven leader with 19 year's experience in General Management , Customer Relationship Management, Sales Operations, and Administrative rolesManaging annual revenues of $10 millionA keen planner, strategist and implementer with deftness in devising and implementing strategies aimed at ensuring successful running and management of operations Proficient in managing business operations encompassing customer relationship management, administration, Vendor Management and development & pricing of products based on market/ customer specificationsResourceful in handling business process reengineering initiatives involving study of existing processes, identifying gaps and implementing required measures for improving the functioning of processesAn impressive communicator with honed interpersonal, team building, negotiation, presentation, convincing and analytical skills. Experience of working under cross-cultural and multi-lingual environmentsAbility to think out of the box, and contribute ideas towards achieving operational excellence