Vassilis Georgakis Email and Phone Number

Service Delivery Manager for European agencies (CEDEFOP, ENISA, ESMA, eu-LISA) as well as EPO (European Patent Office)Control, follow-up, and functional management of contractsManage any issues or requests might arise from customer regarding the offered services Pro-active leadership for the evolution of services and their infrastructuresEstablish regular service reviews ensuring meeting SLA’s and agreed KPI’s. Managing and coordinating Consortium team membersEffectively liaise with key stakeholders, subcontractors, and vendors Report to the Steering Committee Set up and managing cross functional and virtual teams

Service Delivery Manager for Agency for the Cooperation of Energy Regulators (ACER).Supporting agency to the areas of Service desk and infrastructure support. Designing and implementing new process in order to support agency’s business continuity based on ITIL framework Managing local and virtual teams for delivering daily services and execute big technological projects.

Account/SDM Manager to T-Mobile NetherlandsLeading the team of Service Managers and managing delivery teams of more the 70 experts in order to provide service in the areas of • Infrastructure support• Application support• Application development• Service desk • Consulting Establishing trusted relations with customer leading to the 40% increase of the annual revenue

Monitor IT project across all group countries, mainly Romania and Albania.Ensuring Central architectural and Management directives are implemented .Identifying synergies and ensure materialization of the benefits.

As member of OTE PM team I managed projects related to• Replacement of old supply chain and accounting systems by introducing ORACLE e-Business suite • Development of a custom solution based on ORACLE e-Business suite for managing OTE’s vehicle lifecycle• Development of a custom solution based on ORACLE e-Business suite for introducing electronic payments to OTE• Introducing SEPA provisions to OTE systems• Introducing credit card payment capabilities to OTE systems• Leading the team responsible for choosing the next retail system for OTE-COSMOTE shops

Member of ORACLE e-Business suite localization team responsible for supply chain and accounting Member of the team delivered the 1st full implementation (Accounting, Costing, Supply Chain, Production) of ORACLE e-Business suite in Greece for ALUMIL SA

Member of the them responsible for the ERP implementation (Supply chain area) at NIREUS aquaculture BaaN support for ELVO (Greek Vehicle Company)

Supporting customers in the areas of Finance, supply chain and advertisement Member of the team that designed and developed Singular financials and SEN.

Deputy accountant – Responsible for IT services at Thessaloniki central warehouse/distribution center.