Vassil Yango Email & Phone Number

Lead the organisation in the CEMAC countries (Congo, Gabon, Cameroon, Chad, Central African Republic) of this multinational company specialised in shipping agency with a global network of 2,200 colleagues. We pride ourselves in seamless vessel operations.Founded in 1976, Sharaf Shipping Agency (SSA) is one of the largest shipping houses in the Middle East region, offering quality shipping, marine, and logistics services. Besides Ship Agency Service, SSA provides Hub Services, Offshore Supply Services, Freight Forwarding, Project Cargo Handling, Chartering and Broking, and Logistics & Warehousing Services.

Douala, Cameroon

Responsible for setting the sales strategy and leading the sales organisation in the 8 countries comprising the Southern West Africa Area of Maersk in the pursuit of our ultimate ambition to integrate the world. We offer a wide array of logistics solutions ranging from ocean transport, air freight, customs clearance, landside transportation (rail, road), warehousing and distribution etc.

Douala, Cameroon

Monrovia

Douala

- Managing the sales team in Cameroon cluster and overall responsible for ensuring that the sales target is met or exceeded in the 5 CEMAC countries comprising Cameroon cluster (Cameroon, Central Africa Republic, Chad, Equatorial Guinea and Gabon). - Drafting and implementing a sales strategy annually and working in collaboration with colleagues across the globe to ensure that the objectives are met.- Creating a solid and sustainable relationship with customers to ensure repeat business

Douala, Cameroon

As customer service manager, I am responsible for the customer experience in Central African countries and head a team of 12.Set up an employee engagement and customer retention strategy that led to an unprecedented rise in employee motivation and customer satisfaction.As process excellence manager, I was responsible for coaching/training all colleagues ( about 85) on Lean and Six Sigma tools and techniques to increase efficiency in processes. Was responsible for leading a cultural change in the way tasks/processes were managed in Cameroon cluster; from a mentality of fire-fighting to one of root cause identification and elimination.I was in charge of coaching six sigma green belt trainees to certification.

Maersk Cameroon

I was responsible for ensuring that our customers got the best service possible at Maersk line standards.Ensured that processes were as standard and as efficient as possible.Successfully led one of the biggest offshoring projects in the history of Maersk line customer service; 60% of the tasks were offshored to service centres in India and local head count was reduced by 50%.Set up an employee engagement and customer retention strategy that led to an unprecedented rise in employee motivation and customer satisfaction.

Douala

As Reefer key client manager, I was in charge of sales, customer service and operations for all export reefer customers in Maersk Cameroon.Together with my team, I coordinated the banana exports of about 150 containers a week of the banana producers such as CDC, Delmonte and SPM. This entailed - Managing the bookings- Ensuring we had sufficient containers- Ensuring containers were clean and engine checked (Pre-trip inspected).- Ensured the stuffed containers returned to the port on time, the cold chain wasnt broken and no shortshipment.- Managed customer claims.

Cameroon

Managing a portfolio of customers in all service-related aspects

Yaoundé, Centre, Cameroon

January 2006 – September 2006  Led the accounting department of the biggest branch of the bank based on OHADA principles.  Managed the branch in the absence of the branch manager.July 2004 - December 2005  Underwent intensive on-the-job training in all functions of the bank.  As cashier at the Kumba branch, I managed a weekly cash turnover of xaf100 million and left with the reputation of the most efficient cashier.  As Front Officer of the Muyuka branch, I reorganized the service and drastically reduced waiting time.

Douala Vi, Littoral, Cameroon

Sales and customer management including credit analysis.

Mba, Operations Management, Human Resource Management, Financial Management, Strategy

Master of Business Administration with dissertaion on motivation

Leadership Development Program, Business Administration And Management, General, 79.4%

Lean Six Sigma Green Belt, Quality Management, Green Belt Certified

Bachelor'S Degree, Banking And Finance

Activities and Societies: PBanking and Finance

Advanced Level Certificate, Sciences, G.C.E Advanced Level (5 Papers)

social prefect

Executive Leadership Course (Inspiring Maersk ), Business Administration And Management, General

Certified Supply Chain Professional, Logistics, Materials, And Supply Chain Management, Ongoing

Activities and Societies: #supplychain #ASCM #logistics