Viktor Åström Email & Phone Number

Stockholm, Stockholm, Sverige

Stockholm, Stockholm, Sverige

•Ownership of rolling out new upgrades of the platform to customers. Responsibilities including: regression testing, outlaying the plan for each client and teaching them features.•First and second line support via phone and support desk. Escalating issues to remote development team if needed.•Setting up Jira issues with customer requests and bugs and hand them out to different development teams

•Take a project from pre-study to finished product, handling budget, managing work hours for a team of developers, setting up the projects in Jira and being responsible for the customer relationship.•Specialized in owning the payment/checkout module projects . Worked with several banks and payment companies.•Managing multiple projects at the same time. Usually about 4 active projects and 3 clients with monthly development.

Stockholm, Sverige

•First and second line support via phone, email and chat.•Lead a team of developers, ensuring they understand the issue and what is expected of them.•Understand the issue and troubleshoot it myself or delegate development related issues to colleagues/developers.•Handling smaller projects where the customer wanted development done.