Vasu Dholakia Email & Phone Number

Canada

Canada

•Lead, train, and build a Tech team using approaches that are consistent with Buchanan Technologies' fundamental principles, objectives, and client-specific criteria.•Collaborate work with all members of the firm's leadership team to ensure the successful management of a complicated operation via a variety of communication channels.•Assist Tech with knowledge and assistance to ensure that resolution and other contractual objectives are achieved.•Partner with client-based contacts to share expertise and address outstanding contacts. •Take part in the production and facilitation of periodic client reports and presentations.•Build and maintain tactical documentation to help client and Tech operations.

Charlottetown, Prince Edward Island, Canada

•Check that client networks, resolved issues, and client information are properly documented.•Provide technical support to the organization's internal users of computer applications and hardware, as well as communicate ticket status and updates directly to customers (e.g., PCs, servers, Line of Business applications).•Strive to guarantee that your personal "Customer Experience Score" and other performance indicators meet the Company's requirements.•Participate in team and company huddles to ensure the team's and organization's success.•Tracking time and submitting timesheets for accomplished work, as well as other responsibilities and tasks

Canada

•Managing, monitoring, and following up on technical inquiries and support issues.•Correctly recording and starting hardware, as well as escalating service requests and issues•Answering incoming client calls and clarifying concerns/complaints, discovering the root cause of the problem, selecting and communicating the best solution to the problem, and following up to assure resolution•As part of the follow-up process, initiate outbound phone calls and/or emails.•Ensuring that all necessary and relevant information discussed with a client is recorded in a CMS ticket for future reference.•Monitoring and managing the support ticket queues•Consistently ensuring customer confidentiality

India

In my role as an IT Technical Specialist L2 at Norms Technologies, I successfully resolved technical queries with exceptional service, conducted installations independently, and troubleshooted issues for clients. My focus on efficiency and customer satisfaction led to positive feedback and successful project outcomes. • Independently executed installations, testing, and wiring connections for flawless results• Troubleshooted, installed, and maintained components at client sites and central facility