Vasudev Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Orchestrated a team of 8+ Junior Colleagues, driving a 20% increase in productivity within 6 months And earned Special award recognition in consecutive 3 quarters - Devised and executed empathy quotient strategies.
• Elevated customer satisfaction by 85% through the implementation of streamlined processes.
• Conducted self regular performance evaluations and delivered targeted results in self ticketing and voice resolutions and coaching to enhance team efficiency and effectiveness.

• Processed KYC Verification for both B2B and B2c clients, some clients are edelweiss, Oyo Rooms, Adani groups, KPMG etc. -
• High risk Transactions related to Disputes of double debit andfraudulent transactions & Suspecious attempt have been carefullyhandled with respective forms regulated as per company policies and rules. -Financial-Raised.
• Trained and mentored a team of 10 junior executives, resulting in a 30% increase in team productivity