Orchestrated a team of 8+ Junior Colleagues, driving a 20% increase in productivity within 6 months And earned Special award recognition in consecutive 3 quarters - Devised and executed empathy quotient strategies, yielding a 80% extra postive feedbacks for the support team.• Elevated customer satisfaction by 85% through the implementation of streamlined processes.• Conducted self regular performance evaluations and delivered targeted results in self ticketing and voice resolutions and coaching to enhance team efficiency and effectiveness.

Processed KYC Verification for both B2B and B2c clients, some clients are edelweiss, Oyo Rooms, Adani groups, KPMG etc. -• High risk Transactions related to Disputes of double debit andfraudulent transactions & Suspecious attempt have been carefullyhandled with respective forms regulated as per company policies and rules. -Financial-Raised invoices and handled billing of several high level B2B clients and reported the director as per their dues and streamlined the recovery output by extra 3cr.• Trained and mentored a team of 10 junior executives, resulting in a 30% increase in team productivity