Amith Sharma Email & Phone Number

A competent professional with “14+” years of rich experience in CUSTOMER SERVICE Delivery. Customer service operations, Field Operations, Customer Complaint, Client Servicing, General Administration, taking process initiatives & ensuring their satisfaction with the product and the service norms. Planning, Business development, Manpower & Agency/Channel Management Excellent interpersonal, communication and organizational skills with proven abilities of team building, team management and planning. Senior assignments in Customer Service Operations, Credit N Collection, Billing management, Retention & Customer Relationship Management with reputed organization’s Like Vodafone, Bharti Airtel & Reliance CommunicationsPresently Working with Vodafone, As Zonal Customer Operations ‘Ludhiana’ (Manager Credit,Risk,Churn & Collection) “Punjab Circle" the 2nd largest business/Industrial city of North India Previous:-Vodafone South Ltd. Sept 2012 – March 2015, Zonal Customer Operations ‘Patiala’ (Asst Manager Credit Risk & Churn) “Punjab Circle”Vodafone South Ltd. Sept 2008 – Aug 2012,Zonal Customer Operations ‘Dehradun’ (Sr Executive Credit & Risk) “UPW & UK Circle” Reliance Communication Ltd. Oct 2007 – Sept 2008,Zonal Operation Executive CSD Ludhiana Punjab.Bharti Airtel Services Ltd (Broadband & telephone Services) July 2005 Oct 2007,Executive CSD Operations Chandigarh. AREAS OF EXPOSURE• Customer Service operation Management.• Credit Billing & collection Management.• Customer Retention & Relationship Management.• Operations & Infrastructure Management.• Manpower n Channel/Vendor Management.• Liaison/ Coordination, Big size Team Management.