Vasudevan Dilushkumar Email & Phone Number

Sri Lanka

Responsibilities:Specialization in IFS Service Management Applications:• Optimize service management processes through expert knowledge in Field Service Management (FSM) and Planning and Scheduling Optimization (PSO).• Implement strategies to enhance efficiency and effectiveness in service delivery.• FSM – PSO Integration .• FSM/PSO azure cloud managed issue analysis.Knowledge Transfer and Technical Support:• Conduct knowledge transfer / technical assistance… Show more Responsibilities:Specialization in IFS Service Management Applications:• Optimize service management processes through expert knowledge in Field Service Management (FSM) and Planning and Scheduling Optimization (PSO).• Implement strategies to enhance efficiency and effectiveness in service delivery.• FSM – PSO Integration .• FSM/PSO azure cloud managed issue analysis.Knowledge Transfer and Technical Support:• Conduct knowledge transfer / technical assistance for FSM – PSO Integration • Offer technical assistance and guidance to facilitate FSM/PSO installation or upgrade .Effective Communication and Client Engagement:• Performed root cause analysis for customer issues with IFS products.• Assist customer in utilizing IFS service products effectively. Show less

Sri Lanka

Responsibilities:Specialization in IFS Service Management Applications:• Optimize service management processes through expert knowledge in Field Service Management (FSM) and Planning and Scheduling Optimization (PSO).• Implement strategies to enhance efficiency and effectiveness in service delivery.Issue Resolution Leadership:• Proactively identify and address critical issues within IFS products.• Provide guidance and support to clients for prompt and effective… Show more Responsibilities:Specialization in IFS Service Management Applications:• Optimize service management processes through expert knowledge in Field Service Management (FSM) and Planning and Scheduling Optimization (PSO).• Implement strategies to enhance efficiency and effectiveness in service delivery.Issue Resolution Leadership:• Proactively identify and address critical issues within IFS products.• Provide guidance and support to clients for prompt and effective problem resolution.• Ensure seamless operation of IFS applications to minimize downtime and maximize productivity.Knowledge Transfer and Technical Support:• Conduct knowledge transfer sessions to empower internal teams and cross-vertical colleagues with FSM and PSO expertise.• Offer technical assistance and guidance to facilitate smooth integration and utilization of IFS products.• Act as a mentor and resource for continuous learning and skill development within the organization.Effective Communication and Client Engagement:• Establish and maintain strong communication channels with clients across various regions.• Understand client needs and collaborate with internal teams to deliver customized solutions.• Proactively address client feedback and concerns to ensure satisfaction and long-term partnerships.• Drive initiatives to enhance customer engagement and retention through tailored support and service offerings. Show less

Colombo, Western, Sri Lanka

Responsibilities:Full Stack Development:• Utilized a diverse range of technologies including Angular, Tailwind CSS, Spring, .NET, C#, SQL, and PHP to develop robust and scalable applications.• Led the development of various software solutions, ensuring adherence to best practices and standards.Customer Communication and Support:• Engaged in direct communication with customers to understand their needs and provide additional support.• Gathered and documented… Show more Responsibilities:Full Stack Development:• Utilized a diverse range of technologies including Angular, Tailwind CSS, Spring, .NET, C#, SQL, and PHP to develop robust and scalable applications.• Led the development of various software solutions, ensuring adherence to best practices and standards.Customer Communication and Support:• Engaged in direct communication with customers to understand their needs and provide additional support.• Gathered and documented business requirements to ensure alignment between software solutions and client expectations.Project Highlights:• Developed an input data file management system, implementing scheduled background processes for efficient data simulation within applications.• Conducted bug fixing, testing, and software maintenance activities to ensure smooth operation and optimal performance of developed solutions.Research and Development:• Engaged in ongoing research and development initiatives to explore new technologies, enhance existing systems, and drive innovation within the organization. Show less

Sri Lanka

Responsibilities:Full Stack Development:• Developed practical skills in real-world projects using a diverse technology stack including J2EE, Spring, Spring Boot, Java, JUnit, SQL, and Joomla.• Contributed to both frontend and backend development tasks, gaining hands-on experience in various stages of the software development lifecycle.Business Requirement Gathering:• Interacted with clients to gather and understand business requirements, ensuring alignment with… Show more Responsibilities:Full Stack Development:• Developed practical skills in real-world projects using a diverse technology stack including J2EE, Spring, Spring Boot, Java, JUnit, SQL, and Joomla.• Contributed to both frontend and backend development tasks, gaining hands-on experience in various stages of the software development lifecycle.Business Requirement Gathering:• Interacted with clients to gather and understand business requirements, ensuring alignment with project objectives.• Collaborated with cross-functional teams to translate business requirements into technical specifications for implementation.Continuous Learning:• Demonstrated commitment to continuous learning and professional growth by actively seeking out opportunities to expand knowledge and skills.• Stayed updated with emerging trends and best practices in software engineering through self-directed learning and participation in training programs.Database and Server Management:• Assisted in database setup, maintenance, and backup activities, ensuring data integrity and security.• Contributed to server setup and configuration tasks, gaining practical experience in server management practices Show less

B.Sc, Computer Science, Second Class Upper Division

Education record