Assistant Manager - Operations
CurrentMy job involves analyzing timely Product's performance and doing RCA of the exceptions occurred in the Outbound, Network and Inbound activities at pan India level. This involves coordinating with different teams in the Region involving Area managers and Regional Management personal for ensuring proper routing, scheduling and consolidation of loads across the Country. To analyze the process flow, recommend ways to improves the SOP to improve Operational Efficiency and meet the Service Quality parameters.KEY RESPONSIBILITY AREAS:• Responsible for execution of quality parameters for PAN India locations and follow up for achieving improved service quality for APEX shipments.• Analyze the Region-wise consistently defaulting SQ Locations and POA on improvising their performance.• Monitor and provide inputs to Functional heads for planning and charting out short and long term quality plans.• Design and new SOP and Facilitating in the implementation of new processes/practices which are rolled out.Modules Handled:SHIELD – (Security Investigation and Event Logging Database) Responsible for maintaining records and trend analysis of shipments which are untraceable, damaged, misrouted, lost etc. to smoothen claim process enhancing customer satisfaction and proceeding with security investigation wherever required.C2NG - an inbuilt ERP where Operation Team log all the Activities. Co-ordinate with System development team to implement new Change requests for enhancing Operation process.
