• VDI Environments: Managed and optimized virtual desktop infrastructure (VDI) to ensure seamless user experiences.• Laptops & Hardware: Provided comprehensive support for laptops, docking stations, monitors, and other computer hardware.• Network Printers: Troubleshot and resolved issues with network printers to maintain operational efficiency.• Office 0365: Administered and supported Office 365 applications, Outlook, Teams, SharePoint enhancing productivity and collaboration.• Google Workspace, Adobe Creative Cloud: Assisted users with Google and Adobe Creative Cloud, ensuring smooth operation of creative tools.• Global Protect & SCCM: Troubleshooting on Global Protect for secure remote access and Software Distribution through SCCM for efficient system management and deployment.• Lazy Win & Control Up: Leveraged Lazy Win and Control Up for proactive system monitoring and performance optimization.• Service Now: Expertly handled incident and task management, ensuring timely resolution of technical issues.• Network SOHO & LAN/WAN: Managed network SOHO, LAN/WAN configurations, and troubleshooting to maintain network integrity.• Active Directory: Administered Active Directory for user and access management, ensuring secure and organized IT operations.• UiPath: Maintain Automation RPA tool workflow sync to automatically update employee information.• PowerShell and CMD commands to manage system configurations, deploy software, and enforce security policies• Software Applications: Supported various operating systems and software applications, ensuring compatibility and functionality. • Strong knowledge of computer hardware, Windows 10 and Windows 11 and Macbook operating systems and software applications.• Communicate and collaborate with other teams to troubleshoot and resolve complex technical problems.• Fluent English skills. Including speaking, writing and reading.

• Good understanding of System Support, Software Installation [License and Freeware both], Configuration & Maintenance of various vendor products.• Good Relationship Management Skills across Various People groups and Cohesive Team Player. Good written, Verbal Communication Skills.• Ability to Perform Under a High-Pressure Work Environment, Self-Motivated and Goal Achievement.• Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in Laptop, Desktop, Printer, Windows & LAN and Wi-Fi Network.• Good hands-on experience Profiles creation and Mailing Client Microsoft O365. Support Software application related issues of in house & Outstation User via Remote Control Tool, Team Viewer, Remote Desktop, Quick assist tool.