It Operation Manager
CurrentTechMonarch provides IT managed services to client across the globe. Here I am working as IT Operations Manager. I have to manage new implementation and task and project for our on going clients and new clients. once Client is onboard, I work with concern person/team to understand their infrastructure and provide IT solutions to them. In some scenario I have to assign engineer and provide support to that company. I have to look for L3 and Management level escalations. I also have to do on client coordination. I manage entire team and handling L2 team who provide support for our L1 team and look after their day by day concerns. Here I am working on VAPT, Cloud technology, various backup solutions, Server solutions, Disaster recovery solutions, Infrastructure solutions, security solutions and etc. Company is also dealing with various product like Bit-Defender, Sophos, FortiGate, Azure, VMware, Acronis and etc. So as a part of management I involve all those things to provide better solutions to all our clients.