Manager Systems Support
Bengaluru, Karnataka, India
- Managed a systems support team responsible for troubleshooting customer technical challenges
- Streamlined workflow and increased team productivity, which enabled customer requests to be answered in less time.
- Ensured 98% uptime for customer-facing support channels and critical systems
- Monitored and optimized performance of critical systems to smoothly transition customer needs and feedback.
- Ensured adherence to security and compliance procedures by implementing audit and update checks for systems.
- Exercised leadership capabilities by successfully motivating and inspiring others.