Vasu Parimi Email & Phone Number

Bengaluru, Karnataka, India

• Managed a systems support team responsible for troubleshooting customer technical challenges
• Streamlined workflow and increased team productivity, which enabled customer requests to be answered in less time.
• Ensured 98% uptime for customer-facing support channels and critical systems
• Monitored and optimized performance of critical systems to smoothly transition customer needs and feedback.
• Ensured adherence to security and compliance procedures by implementing audit and update checks for systems.
• Exercised leadership capabilities by successfully motivating and inspiring others.

Bangalore

• Led technical upgrade projects by working and coordinating with different teams.
• Mentored and supported operations teams in identifying, troubleshooting, and resolving issues.
• Implemented post-resolution feedback system and customer satisfaction surveys to ensure customer satisfaction.
• Gained extensive knowledge in data analysis and reporting.

Bangalore

• Developed strong communication and organizational skills through working on different projects.
• Skilled at working independently and collaboratively in a team environment.
• Communicated regularly with customers concerning data exchange and technology integration.
• Developed and provided training materials and technical documentation that enabled onboarding of new employees.

Bengaluru Area, India

• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved technical issues quickly by replicating system fault sequence to verify correct operations and detect errors.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Provided professional services and support in a dynamic work environment.

Bangalore

Columbia Management Essentials

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering

Diploma In Electronics And Communications Engineering, Electronics And Communications Engineering

Indian Certificate Of Secondary Education