• Provide comprehensive project management support across diverse initiatives, ensuring alignment with organizational goals.• Coordinate all project aspects to seamlessly integrate with overarching program objectives.• Serve as the primary liaison among program management, project teams, functional leadership, and stakeholders.• Oversee all project facets, including cost, schedule, scope, technical performance, and resource allocation, through meticulous planning, execution… Show more • Provide comprehensive project management support across diverse initiatives, ensuring alignment with organizational goals.• Coordinate all project aspects to seamlessly integrate with overarching program objectives.• Serve as the primary liaison among program management, project teams, functional leadership, and stakeholders.• Oversee all project facets, including cost, schedule, scope, technical performance, and resource allocation, through meticulous planning, execution, monitoring, and control.• Lead, coordinate, and manage the project team to achieve defined objectives effectively.• Develop, maintain, and communicate detailed project schedules, ensuring transparency and accountability.• Prepare and deliver status reports to stakeholders, highlighting progress, challenges, and solutions.• Identify, evaluate, and resolve project issues, ensuring alignment with established goals.• Proactively manage project risks by developing, documenting, and executing mitigation plans.• Cultivate and manage stakeholder expectations through effective communication and engagement.• Define, monitor, and control project scope to meet agreed deliverables.• Facilitate regular project meetings to drive collaboration, progress, and resolution of issues.• Execute all project closure activities, including contract finalization, lessons learned documentation, and archiving of key business artifacts.• Uphold a consistent and reliable work schedule to support project success. Show less

• Cooperation with Account Manager in presales process regarding project management and effort estimations• Initiation of project organization upon clients project approval• Introduction of project scope, deliverables, milestones, timeline and organization to all team members, external vendors and consultants• Managing and controlling project scope, milestones, costs and quality• Coordination and monitoring of dedicated resources so that project deliverables are met within… Show more • Cooperation with Account Manager in presales process regarding project management and effort estimations• Initiation of project organization upon clients project approval• Introduction of project scope, deliverables, milestones, timeline and organization to all team members, external vendors and consultants• Managing and controlling project scope, milestones, costs and quality• Coordination and monitoring of dedicated resources so that project deliverables are met within planned effort, time and quality• Reporting project status to client and all stakeholders• Managing requests for project scope, time or cost change• Mitigation of project risks• Controlling external vendors and consultants deliverables• Ensuring completeness of project documentation• Providing timely project closure Show less

Starbucks EMEA Change Management Process owner.• RFCs - review and authorization, change categorization, prioritization according to business objectives• Risk assessment - review and validation• Using ITSM tool (ServiceNow, BMC) for recording RFCs and report creation• Convene and chair the CAB meetings (agenda preparation, document the discussion, approval of RFCs on behalf of CAB, escalation point)• Produce management reports• Continuous review of the change management… Show more Starbucks EMEA Change Management Process owner.• RFCs - review and authorization, change categorization, prioritization according to business objectives• Risk assessment - review and validation• Using ITSM tool (ServiceNow, BMC) for recording RFCs and report creation• Convene and chair the CAB meetings (agenda preparation, document the discussion, approval of RFCs on behalf of CAB, escalation point)• Produce management reports• Continuous review of the change management process for efficiency and effectiveness Show less

• Apply a structured methodology and lead change management activities for Lifecycle financial institutions• Lead and implement change initiatives related to business processes and technologies• Facilitate change management activities with cross-functional team members and stakeholders• Coordinate change management activities at implementation to ensure that all planned activities are carried out smoothly• Track and report issues

• Software Design and specification – Prepare test strategy and design test cases• Test Management: Assist project manager for preparing test plan and effort estimation • Testing – Rigorous testing to ensure that product meets the business requirements• Participating in document reviews• Report and track Defects for resolution• Analyze and solve complex problems from multiple information sources• Analyze and communicate test results and tasks• Work in an Agile… Show more • Software Design and specification – Prepare test strategy and design test cases• Test Management: Assist project manager for preparing test plan and effort estimation • Testing – Rigorous testing to ensure that product meets the business requirements• Participating in document reviews• Report and track Defects for resolution• Analyze and solve complex problems from multiple information sources• Analyze and communicate test results and tasks• Work in an Agile development environment with daily Scrum standup and weekly Backlog refinement• Manage daily activities that ensure quality and timely product delivery• Write clear, concise technical specifications and documentation • Design new processes or change existing processes to improve test engineering• Develop, maintain and use tools and utilities in functional, system, scalability, performance, load and ad-hoc test scenarios Show less

• Remote deployment of various NCR software and Microsoft Security Patches through diverse environments and software distribution tools CA(EPM1.3, EPM2.3), SCCM.• Monitoring and managing connected units through Axeda Service and Gasper monitoring system.• Responsible for customer’s patch management, software distribution, network access protection, hardware and software inventory.• Deal with complex issues and problems and resolve quickly whether to fix a production problem or… Show more • Remote deployment of various NCR software and Microsoft Security Patches through diverse environments and software distribution tools CA(EPM1.3, EPM2.3), SCCM.• Monitoring and managing connected units through Axeda Service and Gasper monitoring system.• Responsible for customer’s patch management, software distribution, network access protection, hardware and software inventory.• Deal with complex issues and problems and resolve quickly whether to fix a production problem or implementation of a new solution.• Direct cooperation with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer’s issues.• Testing new software releases and troubleshooting software issues using ATM logs.• Working with BMC ticketing service system for engaging various teams or for receiving tasks. Show less

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