Neeraj Vats Email and Phone Number

Heading efficient management of Operations, Sales & Customer Service Operations of franchisees. Delivery of top-line and bottom-line targets with overall cost optimization and maximizing resource utilization.Strategizing organic growth & annual plans. Identifying potential markets for growth, market need assessment, current & future market trend analysis.Leading cost optimization initiatives in line with delivering enhanced customer experience.People Management, Training & Manpower Planning to achieve optimum utilization with superior customer experience. Enhancing motivation and morale of the workforce, training need gap analysis and delivery of relevant training.Transformation of Technology & leading change management at all levels, realignment with Top & middle management and front end for improvement in processes and seamless timely roll out.Analytics, creation of relevant reports & review mechanism to improve controls, operational understanding and proactively analyzing gaps.Effectively communicating with other functions, providing relevant insights to design effective initiatives and increasing output.Standardization, creation and implementation of processes for uniformity in operations and customer experience.