Global Customer Engagement NA | M&A, Divestitures and Restructuring

• Accelerated sales pipeline growth through value-based selling methodology by leveraging 10-Ks, earnings calls, and industry studies to seek customer and market insights and align on C-suite's strategic priorities; helped lead discussions around impacting value drivers and quantifying business outcomes by leveraging strong knowledge of key SAP Cloud Services and Solution areas to secure buy-in, and drive adoption, and consumption; impacting key metrics and targets as a result• Supported Sales, Global Private Equity, and other cross-functional teams to define value-driven digital transformation roadmaps created holistic value framework and business cases on driving EBITDA growth and multiple expansion for the Private Equity backed portcos undergoing M&A/Carveouts• Developed a Cloud value model for services and solutions providing estimated costs/benefits analysis, ROI, Payback period, and TCO calculations, helping answer critical business questions around cloud economics of moving SAP IT infrastructure to the cloud • Led Deployed annual contract value coaching by providing guidance and recommendations toward deployment of engagement & advisory on project data hygiene; drove GtM sales motions for net new and dormant accounts via sales plays and enablements in various Market Units to accelerate adoption, maximize customer lifetime value, and drive cloud revenue retentionSkills: Management Consulting, Financial Analysis, Market research, Data analysis, Value-based Selling, Storytelling, Go-to-Market, Business Development

• Assisted in establishing a baseline to identify high-risk data exposure APIs and created a central API inventory dashboard to kick start testing and track progress; led to improvement in security, quality, and consistency of APIs.• Spearheaded exercise of gathering servers and microservices across the organization and assigned ownership in a predominantly monolithic architecture. Resulting in a faster, safer, and efficient build-package-deploy process of the servers and enabled easier carve-out off the monolith.Assisted in establishing a baseline to identify high-risk data exposure APIs and created a central API inventory dashboard to kick start testing and track progress; led to improvement in security, quality, and consistency of APIs.

• Conducted 4+ interviews of sales representatives as a part of the user research team to learn user-centric pain points of enterprises using CRM software; Improved user experience of a B2B sales productivity app by suggesting important bug fixes

• Devised data sourcing and collection strategy relating to stock returns, implied CDS spread, treasury yield, sentiment, and credit rating event as a part of a research project to develop a high-frequency default forecasting model and trading strategy. • Led a team of 4 researchers and developed a project roadmap to ensure successful and timely completion.

• Created go-to-market product and sales strategy for family-owned hardware and furniture store. Responsibilities included, product positioning, and channel integration; leading to 20% growth in revenues from prior year. Improved customer satisfaction and loyalty; achieved an average of 80% repurchase in following years from 2017-2019• Assessed and fixed leakage in profits by eliminating erode between invoice price and actual transaction price, while cutting cash conversion cycle by half, resulting in 19% increase in profits within 20 months• Built flexible financial model with multiple scenarios using Index, Match and Choose functions to accurately forecast Days Sales, Payable and Inventory Outstanding using historical figures

• Made several user personas and conducted 20+ user interviews to understand pain points and goals of key audience and to target early adopters; Improved likelihood of repurchase by 50% and reduced customer acquisition cost by 25%• Built sketches, mockups, and a functional prototype for the website; Designed user flow to improve navigation for customers and performed A/B testing using data collected to compare site performance; causing a 15% rise in conversion rate• Performed start, stop, continue methodology for the retrospective session to analyze the events that led up to product release; identified issues with consumer awareness to improve for next product iteration