Working with company leadership to define project objectives, processes, policies, procedures and rulesExplaining policy implementation to fellow team membersGetting management approval or approving alterations in rules, procedures and policiesInforming consumers regarding project goals and expected deliverablesResolving project-related problems within their area of expertiseFact-checking other professionals on the project to ensure data and information accuracyProviding feedback to project team throughout creation, testing and rollout of deliverablesWorking with company leadership to create testing scenarios and validate test resultsPerforming user-acceptance testing at the end of the projectValidating deliverables produced by a project or companyCreating project-related documentation and training manualsTeaching or training project employees and consumersCommunicating with company stakeholders regarding project progress

Provided inbound customer support to regarding issues ranging from Linux, Windows & Mac operating systems, hardware failures & networking domainEnd to end ticket owner with focus on root problem to avoid recurring issues, triage, and escalate incidents if required to ensure timely and effective resolutionTech Lead & Subject Matter Expert responsible for team of 12 agents to overview ticket closure & ensure resolution aligned with customer satisfactionFollow up on submitted JIRA investigation tickets for timely updates to be sent to client Liaise with service vendors and internal teams to coordinate service appointment, including warranty coverage & workstation replacementsUsed Slack for creation of automation workflows to connect to third party apps and reach to engineer supportability team for escalated casesCreated a Sharepoint Wiki Website to collect, organize and maintain a solutions log for a Belleville Site Contract & submitted to Operations Manager for review & deployment, resulting in at least 10% time reduction spent on solutions by finding relevant & trending knowledge base articlesExperience of more than a year in similar to Zendesk type internal company software for quicker resolutions on widely known categorized issuesAdvised customers in Infrastructure Design, cyber security & desktop solutions

-Conducting market research and identifying potential clients.-Cultivating strong relationships with new clients, while maintaining existing client relationships.-Collating and maintaining client information in the CRM database.-Working closely with staff across departments to implement growth strategies.-Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.-Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.-Ability to manage multiple projects concurrently and meet deadlines.-Identify new business opportunities and partners.-Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.

• Work with cross-functional teams to develop a low-code/no-code Visual AI platform for companies in manufacturing and construction• Manage AI projects from sales to closing, perform team and project management duties to oversee project costs, timeline and ensuring client’s needs are met• Created knowledge base of more than 50 resources, improving employee onboarding and reducing time spent per project on administrative tasks by 30%• Arranged and involved in founding team meetings to create strategic business flow plans to enhance performance and outcome of operations to reach quarterly goals • Managed international stakeholders in India, United Kingdom, and USA by hosting daily stand ups and co-ordinate weekly status meetings• Increased leads by an average of 25% through cold calling, personalized email, and marketing campaigns

• Developed and delivered presentations to customers, gather business requirements, and communicate technology expertise during pre and post-sales processes• Increased leads by 10% in the first quarter and reached sales target through CRM software and cold calling 50 new accounts per day• Research, test, certify, install, administer automation solutions for sale to business customers, and provide on-site and remote IT support• Delivered and managed end-to-end life cycle for automation projects which value greater than $50,000• Researched business opportunities and viable income generating streams to align with the company’s goal to reach annual target

• Created detailed reports using Excel of findings and converted complex data into understandable tables and graphs.• Met with start-ups and vendors to discuss procedures, processes to create master data for incubated startups.• Implemented the master data to inferential statistic models to create reliable market data.

• Supported marketing campaign planning and execution• Assisted in the management of website SEO• Participated in formal and informal training opportunities