Vatsla Kuthiala Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Gurgaon, India

Doha, Qatar

• Managing all group and event inquiries, negotiating and contracting events as well as operating the groups until handover has been given to the Operation team
• Manage and operate confirmed groups prior to arrival.
• Assist the Operations team to deliver nothing less but bespoke services and personal attention to all groups.
• Conducting site inspection for clients, whenever required, attending to walk-ins plus leads from the Sales team.
• Ensuring that the proposals meet the criteria of the brand including booking notes and pricing
• Actively using all Starwood Platforms such as TeamHOT, ISAC, SPG Pro and CVent

Abu Dhabi

• Solely responsible for the safety and well being of Pearl Business Class and Diamond First Class Guests and for enhancing their in-flight experience.
• Provide exceptional service inspired by the traditional Arabian hospitality.
• Awarded ‘Remarkable trainee’ during this tenure.
• Assure all safety measures, regulations and policies are applied in the cabin.
• Continually improvising the service and updating of passenger profile
• Solve problems creatively and followed up through customer feedback.

Hyderabad Area, India

• Responsible for the on-board safety and service procedures compliance.
• Conduct pre-flight briefing to assess and review the knowledge of fellow crew members.
• Proven record of taking and accepting responsibility for crew and guests.
• Ensured that guests with requests for particular needs or diet preferences are taken care of prior to the flight
• Able to ensure merchandise sales targets are met and exceeded beyond expectations.

Hyderabad Area, India

• Responsible for the entire operations of ‘Service Express’ Operations, which aims to be the one point of contact for both in-house and outside guests.
• Be actively involved with the analysis of the Guest Satisfaction Index (GSI) portal.
• Maintain thorough records of guest preferences and complaints so as to facilitate complete guest satisfaction.
• Supervision of the department under the guidance of Service Express Manger.

Chandigarh Area, India

• Responsible for arranging monthly meets with the Training Manager.
• Be actively involved in Setting Questionnaires for Annual Semester Evaluation.
• Imparting knowledge about Soft Skills and enhanced communication to students
• Contributed to the Personality Development of the students.
• Partial involvement in an Objective Management System of Six Sigma.

Bachelor'S Degree

Btec-Hnc, Aviation, Hospitality And Travel Management

High School, Non-Medical (Engineering)