Vaughan Phillips Email & Phone Number

Auckland, New Zealand

With a decade-long commitment to AB Equipment since January 2012, I've been involved in the Material Handling Industry and enjoyed every day of it, currently serving as the National Key Account Manager. Within this role, I am a member of our Key Accounts team, dedicated to nurturing existing relationships and forging new ones.My responsibilities include:Retaining and expanding a select group of key account customers by promoting and selling our full suite of Material Handling products.Proactively responding to RFPs, showcasing AB Equipment's capabilities, and identifying areas for improvement.Targeting competitor customers to incorporate them into the AB network.Collaborating with MH Branch Sales Teams to prioritize and support National Key Accounts.My expertise lies in leveraging a decade of industry experience to drive growth, foster enduring relationships, and elevate AB Equipment as a preferred choice in Material Handling solutions.

Auckland, New Zealand

As a Material Handling Sales Specialist from September 2015 to January 2023, I dedicated my efforts to showcasing the excellence of Toyota Material Handling products to a diverse range of customers within the Auckland region.Key elements of my role included:Client-Centric Solutions: I focused on understanding the unique needs and challenges of each customer, tailoring comprehensive solutions leveraging the exceptional Toyota Material Handling product line to meet and exceed their requirements.Consultative Selling: Through a consultative approach, I engaged with clients, offering expert guidance and insights into the unmatched value and reliability of Toyota Material Handling products. This approach fostered trust and long-term partnerships.Product Advocacy: I took pride in advocating for Toyota Material Handling, consistently highlighting its superior quality, innovative features, and unrivaled performance to ensure customers made informed decisions aligned with their operational objectives.Relationship Building: Cultivating lasting relationships was at the core of my sales strategy. By prioritizing customer satisfaction and understanding their evolving needs, I consistently delivered solutions that added tangible value to their operations.My tenure as a Material Handling Sales Specialist was marked by a commitment to providing exemplary service, empowering customers with top-tier solutions, and establishing Toyota Material Handling as the premier choice in the industry.

Auckland, New Zealand

In this position I was focused on customer support at AB Equipment, engaging buyers, short-term renters, and long-term rental clients. My role revolved around encouraging planned maintenance, nurturing customer relationships, and collaborating closely with AB Equipment's sales and service teams.Highlights of my responsibilities included:- Proactively engaging customers, emphasizing the benefits of planned maintenance to ensure equipment reliability.- Acting as a bridge between customers and internal teams, ensuring seamless communication for effective service delivery.- Identifying and capitalizing on new business prospects and markets while nurturing existing customer connections.My efforts were directed towards elevating customer satisfaction, fostering growth opportunities, and solidifying AB Equipment's market presence during that period.

Auckland, New Zealand

As a Sales Specialist focusing on Toyota Used Forklifts, my role mirrored that of a traditional sales specialist but with a specialized focus on pre-owned equipment.Key aspects of my responsibilities included:- Pre-Owned Equipment Expertise: I leveraged my in-depth understanding of Toyota's pre-owned forklifts to offer clients robust solutions that matched their requirements. By highlighting the durability, reliability, and cost-effectiveness of these used forklifts, I ensured customers received exceptional value for their investment.- Sales Support: Beyond directly managing used forklift sales, I played a vital role in supporting our sales specialists. I actively passed on new equipment leads to ensure a synchronized approach within our sales teams, fostering a collaborative environment aimed at optimizing customer solutions.My tenure as a Sales Specialist for Toyota Used Forklifts was marked by a commitment to providing clients with top-tier pre-owned equipment solutions while bolstering internal collaboration to drive comprehensive customer service.

Auckland, New Zealand

As a Sales Cadet at AB Equipment, I delved into the world of Material Handling, focusing on foundational products like hand pallet trucks and powered stackers within Toyota Material Handling.During this time:- I learned extensively by shadowing sales specialists and managers, actively contributing to sales activities while gaining invaluable industry insights.- My role involved identifying new opportunities, engaging in cold calling, and facilitating used equipment sales, aligning solutions with customer needs.- I prioritized customer satisfaction, ensuring they received tailored solutions that enhanced their operational efficiency.My focus was on learning, customer-centricity, and contributing to the sales process, ensuring customers received top-notch service and solutions within the Material Handling realm.