Vaughn Sample Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

Oversee the performance of Client Service Center (CSC) Representatives and Bilingual Representatives, ensuring high-quality client interactions and efficient issue resolution.Lead the Intakes Team in addressing complex client issues that fall outside standard resolution protocols, ensuring timely and effective solutions.Maintain the Supervisor queue, assisting Customer Service Representatives (CSRs) in resolving client coverage questions and ensuring accurate information is provided.Conduct monthly and ad-hoc reporting of CSR metrics, analyzing data to identify trends, areas for improvement, and opportunities for enhancing client satisfaction.Implement training and development programs for new hires and ongoing staff education, significantly improving team knowledge and reducing response times.Collaborate with cross-functional teams to streamline processes and implement best practices, resulting in an increase in client satisfaction scores and a reduction in escalations.Developed and implemented a comprehensive training program for new hires, resulting in a reduction in onboarding time and increase in first-call resolution rates.

Cleveland/Akron, Ohio Area

Efficiently managed incoming calls from MetLife Legal Plan members, ensuring timely and effective communication.Utilized active listening and probing questions to thoroughly understand member needs, provided clear explanations of plan coverage and usage, enhancing member satisfaction.Coordinated referrals for clients to local attorneys, including preparation for their initial consultation, which improved client confidence and attorney-client engagement.Developed a comprehensive knowledge base of legal plan coverage, contributing to a reduction in call resolution times.Implemented feedback mechanisms for continuous improvement in service delivery, resulting in an increase in satisfaction ratings.Maintained a consistently high customer satisfaction rating, exceeding company targets through exceptional service and effective problem resolution.Implemented a client feedback system that led to improvement in service delivery and directly contributed to the development of new service protocols.

Cleveland, Ohio, United States

Guided customers through the selection process of cars, trucks, or vans, providing expert advice to match their needs and preferences with the ideal vehicle.Advised on financing options and service products, ensuring customers made informed decisions tailored to their financial situations.Managed the entire sales process from initial consultation to the final delivery of the vehicle, ensuring a seamless and positive customer experience.Consistently exceeded monthly sales targets, earning recognition as a top performer in the sales team.Developed and maintained strong relationships with customers, resulting in an increase in repeat business and referrals.

Cleveland, Ohio, United States

Led training of staff across multiple offices statewide, enhancing team capabilities and ensuring consistent service delivery.Conducted client consultations and sign-ups, effectively communicating legal options and building trust with potential clients.Negotiated settlements with adjusters, hospitals, doctors, and clients, securing favorable outcomes and maximizing satisfaction.Streamlined business operations by implementing new case management systems, resulting in an increase in processing efficiency.Developed and maintained strong relationships with medical providers and insurance companies.

Greenville-Spartanburg-Anderson, South Carolina Area

Led and supervised a team in maintaining cleanliness and sanitation across multiple hospital buildings, ensuring adherence to health and safety standards.Trained staff in operation of cleaning equipment, enhancing efficiency and effectiveness in maintaining environmental cleanliness.Coordinated meetings between shifts to ensure seamless handovers and consistent service delivery across all operational hours.

Greenville, South Carolina, United States

Conducted initial and follow-up sales calls to assigned clients within a designated territory, effectively building and maintaining relationships to drive sales growth.Assisted clients with problem-solving in the business and shipping process, ensuring a smooth and satisfactory experience.Provided technology solutions and incentive agreements to clients, leading to an increase in business from existing accounts.Achieved and consistently exceeded monthly sales targets by effectively identifying client needs and offering tailored solutions.

Greenville, South Carolina, United States

Conducted cold calls to potential clients within a designated territory, effectively generating leads and expanding the customer base.Set appointments, presented ADT's security solutions, and completed necessary paperwork, ensuring a smooth sales process.Coordinated installation, follow-up, and continued service, providing a comprehensive customer experience from start to finish.

Dublin, Ohio, United States

Managed a diverse portfolio of contracts, including school systems, government agencies, and insurance companies, ensuring timely and accurate project completion.Trained, mentored, and assisted staff in the production department, enhancing team skills and productivity.Oversaw all facets of the production floor for the shift, including Digital Imaging, Data Entry, and Microfiche, maintaining high standards of quality and efficiency.

Columbus, Ohio Metropolitan Area

Marketed individual health insurance policies through cold calling, setting appointments, conducting sales presentations, and underwriting applications, resulting in an increase in policy sales.Acquired and maintained a Life and Health State Insurance License, ensuring compliance with industry regulations and standards.Provided exceptional customer service and policy servicing, leading to a high client retention rate.Developed and implemented sales strategies that targeted small businesses, significantly expanding the client base and contributing to the company's growth.

Columbus, Ohio Metropolitan Area

Served as a liaison between county agencies and technical experts, assisting with IT, procurement, project management, agency relocation, meeting facilitation, training, problem-solving, and configuring IT equipment and applications.Assisted Senior PMs and programmers with information for application development, streamlining the development process.Interacted with contractors, sales reps, and developers to facilitate IT integration and implementation.