Vaughn Hagan Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas

Houston, Texas

• Consulted with colleagues and customers to prepare data for legal review in Disco• Provided assistance to end users throughout the legal discovery process• Troubleshot high priority technical issues• Guided customers to use the Disco platform optimally• Worked closely with the team to diagnose and address platform issues, developing interim solutions forcustomers and informing enhancements to the product

Houston, Texas Area

• Managed the daily technical operations of Daxko’s enterprise member management software for high-end wellness organizations across the country• Implemented data integrity using multiscript solutions in a SQL environment• Created and applied quick fixes and custom work orders against customer databases• Managed 550 customer databases in a Microsoft Azure platform using Azure elastic pools• Collaborated with Hosting.com, Microsoft Azure, and Amazon Web Services support teams to… Show more • Managed the daily technical operations of Daxko’s enterprise member management software for high-end wellness organizations across the country• Implemented data integrity using multiscript solutions in a SQL environment• Created and applied quick fixes and custom work orders against customer databases• Managed 550 customer databases in a Microsoft Azure platform using Azure elastic pools• Collaborated with Hosting.com, Microsoft Azure, and Amazon Web Services support teams to troubleshoot database speed and outage issues• Internal point of contact in event of outages for communication throughout the company• Assisted QA in triaging high priority tickets affecting large amounts of customers Show less

Houston, Texas

• Supported a .NET application, consisting of troubleshooting, working with QA, submitting bugs, and working with development to identify issues in the database• Created and deployed custom MSRS (SQL Reports)/Run SQL scripts for patches and updates• Supported large-sum financial drafts and mass custom changes as requested by our customers• Developed documentation for both internal and end user use• Tested and submitted software adjustments to a ticketing system and Visual… Show more • Supported a .NET application, consisting of troubleshooting, working with QA, submitting bugs, and working with development to identify issues in the database• Created and deployed custom MSRS (SQL Reports)/Run SQL scripts for patches and updates• Supported large-sum financial drafts and mass custom changes as requested by our customers• Developed documentation for both internal and end user use• Tested and submitted software adjustments to a ticketing system and Visual Studios• Managed software updates for deployment to cloud or in house• Coordinated migrations using Microsoft Server 2008 (r2) and 2012• Installed and configured 3rd party integration services and bridges• Managed up to 50 open case tickets at a time• Managed Android and iOS mobile applications and implementations Show less

• Resolved technology issues on campus with 95% same day resolution• Disseminated knowledge to student interns• Advised staff on ways to integrate technology into curriculum• Troubleshot, and kept accountability of student/teacher iPads• Maintained accurate inventory on technology items on campus

Hawaiian Islands

• Managed/operated/maintained over $4M network/signal equipment with zero loss• Coordinated videoconferencing and Cisco VOIP telecommunications for executive management.• Instructed peers on, and documented the use, of communications equipment, computer systems, and use ofclassified equipment