Vaughn Swanson Email & Phone Number

Madison, New Jersey, United States

Information Technology ExperienceInstalling, configuring, and troubleshooting computer hardware, operating systems and applications (proficient in both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faultsPrioritizing and managing unresolved issues; processing Help Desk ticketsResearching and contacting third party support if necessaryHardware deployment, replacement, and configurationSoftware deployment and… Show more Information Technology ExperienceInstalling, configuring, and troubleshooting computer hardware, operating systems and applications (proficient in both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faultsPrioritizing and managing unresolved issues; processing Help Desk ticketsResearching and contacting third party support if necessaryHardware deployment, replacement, and configurationSoftware deployment and configurationUsing administrative tools such as Active Directory and Print ManagementTroubleshooting scanners, printers, copiers, tablets, phones and other equipmentFollowing diagrams/written instructions to repair a fault or set up a system.Documenting Policies and repairs for recurring issuesOverseeing campus switchboard operationsTraining clientele on software, hardware, etc.Management ExperienceOverseeing a team of ten to twenty five student employeesLeading group training sessions, individually training new employees, creating videos for training purposes, documenting new policies and instructions for technical issues. Creating work schedules for a large staff, as well as managing and approving timesheetsApproving hours for time off and sick leave Disciplinary action and conflict resolution among staffScheduling, Interviewing, and selecting applicants for new positions in University Technology Show less

Remote

Production ExperienceOverseeing various projects from conception to publication to marketing, all by strict deadlinesTeamwork, collaboration, and networkingCreating a minimal viable product, seeking constructive criticism, and adapting. Distributing through third party businesses for content management and exposure Basic knowledge of copyright laws Advance proficiency with the Adobe Suite and a large number of other creative/artistic softwarePhotoshop, After… Show more Production ExperienceOverseeing various projects from conception to publication to marketing, all by strict deadlinesTeamwork, collaboration, and networkingCreating a minimal viable product, seeking constructive criticism, and adapting. Distributing through third party businesses for content management and exposure Basic knowledge of copyright laws Advance proficiency with the Adobe Suite and a large number of other creative/artistic softwarePhotoshop, After Effects, Acrobat, Premier, IllustratorCubase, ProTools, Logic, FL StudioSelf-Employed Business ExperienceBudgeting, accounting, and business tax filingsProficiency with organizational and project management software and record keepingMotivation and time managementResearch and professional developmentEffective Communication, both verbal and writtenCritical thinking and problem solving skillsMulti-Tasking Show less

University Technology

Information Technology ExperienceInstalling, configuring, and troubleshooting computer hardware, operating systems and applications (proficient in both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faultsPrioritizing and managing unresolved issues; processing Help Desk ticketsResearching and contacting third party support if necessaryHardware deployment, replacement, and configurationSoftware deployment and… Show more Information Technology ExperienceInstalling, configuring, and troubleshooting computer hardware, operating systems and applications (proficient in both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faultsPrioritizing and managing unresolved issues; processing Help Desk ticketsResearching and contacting third party support if necessaryHardware deployment, replacement, and configurationSoftware deployment and configurationUsing administrative tools such as Active Directory and Print ManagementTroubleshooting scanners, printers, copiers, tablets, phones and other equipmentFollowing diagrams/written instructions to repair a fault or set up a system.Documenting Policies and repairs for recurring issuesOverseeing campus switchboard operationsTraining clientele on software, hardware, etc.Management ExperienceOverseeing a team of ten to twenty five student employeesLeading group training sessions, individually training new employees, creating videos for training purposes, documenting new policies and instructions for technical issues. Creating work schedules for a large staff, as well as managing and approving timesheetsApproving hours for time off and sick leave Disciplinary action and conflict resolution among staffScheduling, Interviewing, and selecting applicants for new positions in University Technology Show less

Ashland, Or

Assembling and organizing raw footage; including both physically and digitally.Synchronizing audio with the film.Digitally cutting the files to put together and deciding what is usable.Creating a 'rough cut' and determining what needed additional work.Composing music and audio for title sequence and credits.Backing up video files.

Ashland, Or

Installing and configuring computer hardware, operating systems and application. (Both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faults.Researching and contacting third party support if necessary.Hardware deployment, replacement and configuration.Software deployment and configuration.Testing and evaluating new technology.Prioritizing and managing unresolved issues; processing Help Desk tickets.Managing… Show more Installing and configuring computer hardware, operating systems and application. (Both Windows and Mac)Troubleshooting system/network problems and diagnosing/solving hardware or software faults.Researching and contacting third party support if necessary.Hardware deployment, replacement and configuration.Software deployment and configuration.Testing and evaluating new technology.Prioritizing and managing unresolved issues; processing Help Desk tickets.Managing machines within Active Directory.Troubleshooting scanners, printers, copiers, tablets, phones and other equipment.Following diagrams/written instructions to repair a fault or set up a system. I.E. Problem Solving.Documentation of policies and repairs to recurring issues. Show less

Ashland, Or

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.Virus/Malware removal.Addressing IT related questions over the phone, email, chat or in person.Closing and operning computer lab.Password resetting.Asking questions to determine nature of problem.Updating lab computer policies

Ashland, Or

Answered incoming calls and directed them accordingly.Provided information and directions to campus.Filed paperwork.Ran scantrons, & handled confidential student information.Handled emergency calls.Organize purchasing records.