Facilitated New Product Introductions from market analysis, product roadmap, and feature requirements through to production launch by managing cross-functional project teams to drive the development of total product solutions.Technical lead on the development and launch of a complete Level 2 AC residential product environment including the charger hardware, software and firmware development, OCPP backend integration, cybersecurity, vehicle interoperability, testing and certification, and App design and development.Utilized my EVSE design and manufacturing experience to translate an artistic design concept rendering into functional hardware designed for manufacturability while leveraging existing vendor technology to implement market-competitive functionality in a residential EVSE that is stylish, functional, competitive, and affordable.Managed and developed suppliers with no U.S.-based support during the pandemic to build upon their basic hardware functionality and add Application-based charger setup and management features to allow for a much more customer-friendly setup and charging experience.Managed full product ecosystem testing and debugging to ensure reliable integration and interoperability between hardware, firmware, user application, front-end services, back-end services, software, and vehicles.Identified supplier problem areas and communication gaps and reset project expectations and timeline. Focused our supplier oversight to deliver the project within a new timeline while saving 4 months of project delayUsed the lessons learned from the supplier reset to better feature scope a second generation product and used Voice of Customer (VOC) to identify feature sets within the commodity nature of the product which required price to drive sales and designed the product to meet market and customer needs while undercutting the competition on pricing.

• Provided on-site Product Development support for customers in a broad range of industries by visiting customer manufacturing and design facilities, gathering their product and market needs, and providing feedback and support based on my experience designing, installing, and servicing electro-mechanical products• Expanded TE’s revenue base by identifying additional development opportunities and by converting potential designs to include TE component content and services• Provided a bridge between the customer’s and TE’s Engineering groups to ensure faster, more agile response to customer design and production needs and to provide cable assembly expertise to aid their final design.• Gathered insight into customer market, design, and operational needs and tailored solutions to meet their product needs, but also helped improve their assembly processes and quality delivered to their end customer• Expedited projects that had stalled internally by working directly with the customer to answer open questions, but also by streamlining TE’s internal quote process to allow more agile response to customer needs• Developed a data-driven business development process using TE component ship-to data from SAP to determine and develop new potential customers for custom cable assembly products and services• Reviewed a customer’s existing harness designs and determined a flaw that was causing excessive field warranty repair costs and customer reputation damage• Streamlined customer design approval processes (PPAP) for quicker product launches.

• Led New Product Introductions (NPI) for the EV Charger product line. Managed NPI projects from concept to production by developing and maintaining product feature scopes, timeline, and budget targets while reducing product costs, assembly time, and supplier bases and improving product quality and performance• Completed a New Product Introduction within 4 months of joining the company that consisted of 9 products over 2 product lines which brought in 30% of the increased total sales revenue the next year.• Halved typical product launch cycle times down to 4 months with a fraction of the personnel and budget resources typical launch teams had within GE by redesigning core components to facilitate modularity and design overlap to reduce inventory and suppliers and supply chain administration costs.• Realized that our low-volume material needs necessitated better supplier relationships and fostered those relationships to maintain production supply and fast prototype samples from vendors. Repaired the relationship with an original vendor during my first week with GE by recognizing the need for better tooling and securing the funding for that tooling which saved the prime supplier for an entire product line.• Recognized a problem component used in all products and redesigned all but one product line to eliminate that component completely in 3 months’ time. As a result, post-sales service costs dropped by 50%.• Recognized lack of factory support as a scaling risk and stepped in to oversee Production/Operations resulting in doubling typical daily production throughput while occasionally tripling it based on material availability.• Focused on Customer Service by engaging with customers ranging from distributors, contractors, field engineers, to end-users. Provided assistance via phone or in person (sometimes repairing stations in the field) receiving positive response from the customers and Sales staff as to the effectiveness of that customer support.

Design Engineer• Interpreted mechanical and electrical engineering, and specification requirements to develop Direct Digital Control (DDC) Automation systems for varying building configurations in new and existing construction to meet customer and contract requirements.• Utilized design and installation best practices during design phase in order to ensure more complete and more efficient installation of building controls systems while meeting cost and time constraints.• Worked with stakeholders within a contract project including end-users, equipment manufacturers, Engineers, Mechanical Contractors, and installation technicians to achieve overall building functionality and efficiency in a timely and cost-effective manner.• Developed networking solutions for various Building Automation controls networks utilizing Ethernet, MS/TP, and BACnet architecture including software programming to network and automate multiple control panels and terminal devices for overall building and campus controls. The DDC network utilized PID loop control and hardwired sensors to automate building equipment including chillers, boilers, primary and secondary pumping systems, and air-handling units. Automation systems often were required to meet high regulatory standards such as those required for pharmaceutical, healthcare, or research facilities.• Facilitated cross-functional team collaboration across Sales, Engineering, Project Management, Service, and Procurement in order to meet customer requirements while reducing Operations costs.• Expanded existing knowledge base of mechanical and electrical design to include Direct Digital Control (DDC) systems, control wiring design, relay logic, controls networking, and building automation computer programming.• Generated CAD drawings for sensor placement and sensor and equipment wiring for mechanical systems along with electrical enclosure layouts, network communications riser diagrams, and electrical power riser diagrams.

A leading manufacturer of precision metering pumps and drive systems. The Zenith Pumps Division was acquired by Colfax Corporation in June 2004.Application Sales Engineer• Assisted customers with the sizing and selection of precision metering pumps for industrial applications.• Facilitated communication between manufacturing and design groups as well as the field sales representatives and end-users of Zenith pumps.• Supported customers by troubleshooting new and existing pump and industrial drive systems.

Product Development Engineer• Interpreted customer needs and developed feasible, cost-effective design solutions ensuring safety and ease-of-use during installation and operation.• Designed and implemented electro-mechanical assembly product line with a 56% average profit margin over 22 part numbers in a market that traditionally develops only 10-20% contribution. The new products undercut the current competition’s pricing while offering more safety features and customer convenience.• Spearheaded design work on modular “plug-and-play” elevator installation concept to reach additional market sector consisting of independent elevator contractors.• Initiated and maintained ongoing training sessions for 30 Customer Service Representatives and 10 members of the outside Sales staff to facilitate their knowledge of a growing, diverse product offering. • Coordinated with international suppliers and manufacturers to develop and implement global product lines and initiated domestic product launches for international suppliers. Learned the importance of international business methods and utilized that understanding to incorporate more extensive product offerings.• Utilized CAD and technical experience to design and develop installation hardware to meet tensile and fatigue loading requirements inherent to elevator installations with special consideration to passenger and installer safety as well as product line diversification.• Expanded knowledge base by undertaking independent, self-initiated training in industrial electricity, wire rope, and network wiring.

Product Engineer (Co-operative Education Program)• Assisted engineers with office-chair control, metal-stamping design and production work.• Worked with the Quality Control Department with part inspection procedures, drawing interpretation, and documentation.• Assisted toolmakers with design and maintenance of production tooling.• Performed the company’s mechanical drafting work.• Designed and fabricated test fixtures for piece-part inspection.