Vaughn Woods Email & Phone Number

Auckland, New Zealand

Voco helps enterprises improve the quality and reduce the cost of their interactions with customers, partners and staff through design, process improvement and technology solutions. We offer services such as strategic sourcing, benchmarking, ICT infrastructure architecture and design, through to full project implementation. We are particularly recognised for our expertise in mobility and contact centres. We also provide business development coaching, sales strategy, large scale bid management, business transformation and governance.Engagements are typically for a programme of work but may include placement of resources to accelerate projects.

Auckland, New Zealand

Voco delivering digital strategy, strategic sourcing, programme management, business transformation, operating model and organisation design, service management and delivery improvements, ICT infrastructure and network projects and service transitions and commercial negotiation and contracts.Engagements included:- ERP sourcing, business requirements and high-level design, Vodafone- Customer contact centre sourcing, Vodafone- Programme management of business integration for Vodafone NZ sale to Infratil & Brookfields, including transition service contract negotiation, business process and capability establishment, service transition and systems implementation, Vodafone NZ- Project management of global network sourcing, contract negotiation and migration, Fletcher Building- Programme management of ICT Transformation, Fletcher Building- Programme management of TelstraClear purchase, including business integration, business service establishment and transition, ERP and Payroll implementation and customers contracts transition, Vodafone NZ- Programme and commercial management of global IT outsourcing contract negotiation and networks sourcing and service transition, Fonterra

Auckland

Business acquisition and integrationBusiness caseLegal amalgamation and contract transitionSAP and payroll implementationBusiness function (billing, payments, collections, payroll, treasury, accounts payable) transitionBenefits realisationFinancial modelling and managementProcess improvement

Auckland

- Develop a new IT operating model, sourcing strategy and organisation design and implementation- Develop TCO model to identify the cost of services and implement initiatives to make a significant step change in the cost model. - Negotiate supplier agreements and transition plans- Manage programme to establish in house project management, business analysis and application management team, including migration of services from outsourced on/offshore delivery organisations

Auckland, New Zealand

ICT StrategyStrategic sourcingICT Operating Model designProgramme and project managementOrganisation design and change managementBusiness case developmentApplication and Infrastructure managementSecurity and data centre network transformationService continuity and disaster recoverySupplier Commercial modelsFinancial modellingContract negotiation

IS Strategy developmentBusiness planningEnterprise ArchitectureApplication and infrastructure managementStrategic sourcing ( ADM , BPO, Offshoring, Infrastructure, Networks)Commercial managementNegotiationFinancial management

Managed team and service providers delivering global service desk, infrastructure, networks, end user support and service management. Role included:- Global IT Infrastructure & Network management- Project management- Merger and acquisition due diligence, service establishment and transitions - System implementation - ITSM, SAP, Monitoring applications- Strategic sourcing & vendor management- Commercial management- Contract management and negotiation- Financial management (managed $100m+ budget)

Business planningCustomer Proposals and PricingBusiness case developmentManagement of Financial (NZ & US GAAP) and Management accounting functionTax & Treasury managementERP implementation