Victoria Aun Castells Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

Serve as the point of reference for the BUSUP markets team (HQ Europe, Iberia & Mexico) on people-related issues.Manage the full recruitment process cycle.Oversee employee relations, compensation and benefits, and health and safety policies.Implement and monitor People & Culture policies in our markets.Collaborate with agencies, recruiting contractors, and internet website representatives for employment advertising campaigns.Analyze benefits and best practices.Execute the onboarding process to ensure the correct integration of new staff into BUSUP and help them understand our business and culture.Responsible for identifying training needs, developing training paths, and employee development.Plan and implement various actions such as communication, climate analysis, training, appraisal evaluation, team building, performance reviews, among others.Conduct and analyze exit processes to detect organizational issues and implement retention plans.

Managed all HR strategies, processes and internal policies with a particular emphasis on employee relations and benefits and compensation managementCreated, implemented, and enhanced all of our KPIs related to: Onboarding and Offboarding, Career Development, Feedback, Performance Management, Internal communication and team reviews and routines.Oversaw Organizational Culture and Learning Programs for Leaders.Worked towards fostering a Collaborative and Goal-Oriented Culture.Headed the National Diversity and Gender Committee.Held responsibility for Strategic and Operational planning and coached leaders on planning processes.Responsible for the whistleblowing channel and procedures regarding ethics and values.

Brasília, Federal District, Brazil

Representing TETO, in a titular chair as a civil organization, to discuss and create public policies for the Brazilian Youth, alongside Civil Society Organizations, the National Youth Secretariat, and the Ministry of Women, Family, and Human Rights of the Federal Government.

Facilitator of Social Impact Project Management Courses. The course teaches how to extract information from objective and subjective data, define indicators, create forms and reports, work with control and focus groups, analyze data, calculate Social Return on Investment, and much more.

Sao Paulo, Brasil

AIESEC is a global platform for young people to develop their leadership potential through international internships and volunteer opportunities. Founded in 1948, AIESEC is a non-governmental, and not-for-profit organization that only in Brazil counts with more than 3K members.Led a multicultural team implementing Performance Management. Improved Candidates and Employees' experiences, from recruitment until offboarding. Sourced and attracted high-quality international candidates for job vacancies in Brazilian and Argentinian Companies.

Buenos Aires, Argentina

Lead a team of different nationalities focusing on Network Management, Performance Management to ensure evolutions on Customer/Volunteers experiences. Main Achievements: NPS growth, Volunteers retention, New National Brand and Portfolio, International recognitions for Product development and customer satisfaction

Buenos Aires, Argentina

Responsible for Project/Resources management at AIESEC Buenos Aires franchiseLeader of a multidisciplinary team of 6 Vice presidents Organizational Management and Indirectly leading more than 100 volunteersStrategical and Operational planning creation and implementationAchievements:160% Relative Growth (compared with 2016 results)Americas Excellence Award (Best Local Committee of Americas region)More than 100 volunteers and 650 exchange participants

Buenos Aires, Argentina

- Project Management and responsible for volunteers abroad- Managing an area with more than 30 volunteers- Responsible of creating new partnership strategies with universities/gov/other organizations - Develop projects based on Design Thinking methodology- International Relations experience, specially with Americas region- Manage more than 120 volunteers abroad

Buenos Aires, Argentina

- Lead a time of 5 sellers - Deliver Pre-sale strategies - Increase our International Volunteers NPS score - Brand positioning inside Buenos Aires Universities- 110% goal achievement

Buenos Aires, Argentina

New Sales Responsible- Marketing attraction and buyer persona understanding- Physical and Online strategies- FacetoFace strategiesCustomer Success Management- International Volunteers support during the experience- NPS responsible- Customer Satisfaction strategies

Licenciatura, Human Resources Management/Personnel Administration, General

Lic. En Marketing, Marketing/Marketing Management, General