Vaneesha Austin, Mha Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Responsible for managing optical dispensary and communicating with multiple doctors, while implementing new Itrust database and overseeing business operations• Utilizing Compulinx to manage patient accounts ensuring proper care• Provide supervision, training, scheduling, and mentoring for new employees• Increased customer service statistics by 8% by improving new employee orientation process and implementing a new employee code of conduct directed at guiding associates on proper customer service approaches• Coordinated with sales associates to provide a vast array of frame options at differing price points for customers• Oversee day to day financials including accounting, budgeting, inventory, and payroll• Provided updates to key managers on a monthly, quarterly, and annual bases• Performed billing and coding for private and MCO plans• Evaluated accuracy of provider chargers while performing insurance verification and pre-authorization functions

Chicago, Illinois, United States

• Lead Technologist: o Generalist Medical Technologist: Performed Clinical testing in a timely manner on patients in the Chemistry, Hematology, Urinalysis, and Coagulationo Assessed test results and equipment for accuracy and validity. o Completed the Monthly Schedule; Conducted huddles and contributed to staff meetings.o Monitored monthly logs to ensure completion.o Participated in created and maintained lab procedures and evaluated equipment.o Created interface program with IT.o Performed quality testing, quarterly evaluations, weekly and monthly maintenance.• Blood Bank:o Completed Documentation in the logbook.o Issued Blood Componentso Performed type & screens, cross matches (tube method) • Microbiology Technician: o Maintained and performing Quality Control testing to ensure validity of results. o Performed slide interpretation on varies specimens and reporting high quality testing on a stat bench. Performed testing on specimens to determine speciation and antimicrobial.• Point of Care: o Completed competency assessment for Clinical Staffo Monitored quality assurance. o Performed monthly quality assurances & participated in performance improvement. o Trained techs on guidelines to point of care.

Chicago, Illinois, United States

Hillside, Illinois, United States

Drives profitable store sales by fostering a retail selling. Develops professional business relationships with other Team Members. Fills ophthalmic eyeglass prescriptions, fits and adapts lenses and frames utilizing optical prescription. Ensures high quality/timely product manufacturing/fabrication. Verifies visual acuity. Analyzes and interprets prescriptions and lens design. Selects and measures frame for facial contour, eye size and bridge size and temple length. Fits and adjusts eyewear to the face and eyes.

Greater Chicago Area

• Microbiology: Performed Clinical testing in a timely manner on urine, body fluid, stool and tissues. o Maintained and performing Quality Control testing to ensure validity of results. o Performed slide interpretation on varies specimens and reporting high quality testing on a stat bench. Performed testing on specimens to determine speciation and antimicrobial.o Utilized the M200 to perform sensitive quality testing on Coronavirus-19• Specimen Processing o Captured and verified client and specimen data electronically. o Centrifuging specimens Preparing specimens to be sent to a reference laboratory. o Examining specimens for adequacy and appropriateness. o Labeling and numbering specimens and preparing aliquots

Microbiologist/ Lab Tech 2• Point of Care Techniciano Instrument maintenance and troubleshooting o Maintained inventory and supplies needed for performance of tests. o Performed quality control testing and common procedures; verify and reports test results. • Specimen Processing o Captured and verified client and specimen data electronically. o Centrifuging specimens Preparing specimens to be sent to a reference laboratory. o Examining specimens for adequacy and appropriateness. o Labeling and numbering specimens and preparing aliquots.

Chicago, Illinois, United States

Helped in collection of data such as Visual Field, Auto Refraction of the lens, pressures of the right and left eye for Glaucoma testing. Oversaw medications as prescribed by O.D. in keeping with specified policies and procedures. Reinforced patient teaching as determined by the physician by allowing patients to watch interactive contact lens videos and/or demonstrating I&R techniques for first time contact lens wearers. Identified patient problems and arranged the plan of care with teammates and physicians, Implemented the care plan as directed by the Physicians.

332 S Michigan Ave

Master Of Science (M.S.), Health/Health Care Administration/Management

Bachelor'S Of Science, Biology, General