Victoria Wagoner Email & Phone Number

Be a trusted partner and consultant to clients, helping them achieve mutually identified business outcomes through our products and services.Build rewarding relationships with clients, agency resources/practice teams, and internal team members.Lead discussions with clients relative to specific projects, including campaign goals, target audiences, KPIs, outcomes, and next steps.

Collaborated closely with the VP of People Operations to meticulously outline the guidelines for the creation of a comprehensive employee handbook.Demonstrated expertise by applying SHRM (Society for Human Resource Management) standards for HR policies.Managed the development of a fresh, comprehensive employee handbook from the ground up, personally authoring and refining all HR policies with a keen focus on HR compliance.

Durango, Colorado, United States

Conducted meticulous system audits to validate data precision, upholding data integrity and regulatory compliance.Consulted with internal teams to review hiring and other HR processes to review for automation potential. Created training documentation for internal teams, and conducted all continuing education on HRIS platforms. Pioneered innovative processes for the automation of the hiring workflow, streamlining recruitment procedures for increased efficiency. Expertly executed bulk updates encompassing salary adjustments, location changes, and merit bonuses for employees, optimizing operational efficiency.Processed quarterly sales bonuses via bulk uploads in OneSource application.Taleo ATS Certified Superuser.Designed and implemented rigorous testing scripts to evaluate system functionality, guaranteeing smooth system implementations.Delivered swift and effective resolution to user inquiries by responding to help tickets within the ServiceNow platform, ensuring uninterrupted system functionality.Managed full cycle candidates in the ATS to ensure compliance. Audited requisitions to ensure compliance.Maintained and updated integrations with third-party systems such as Yello and SmashFlyX, ensuring seamless data flow and system alignment.

Bargersville, Indiana

Columbus, Indiana

Personal Banker for a 285 client book of business. Also responsible for assisting walk in customers that have personal banking needs. Financial responsibility to help customers consolidate debt, set a budget, make more interest on assets, and refinance mortgages. Customer service responsibility to perform account maintenance as needed, annual account reviews, dispute fraudulent transactions, and make banking as simple as possible for all customers. Licensed Mortgage Loan Originator and Certified Notary Public.

Greenwood, Indiana

Screened applications, interviewed potential candidates, customized onboarding process for new hires.Managed all employees and scheduling for four locations.Responded to all customer service calls/emails to ensure customer satisfaction.Administered Shopify point of sale system.Developed all product pricing models to improve sales.

Carmel, Indiana

Ceremony Manager responsible for the on site chapel and off site ceremony location at Cox Hall Mansion. Customer service responsibility to organize and run all rehearsal dinners and answer any questions from the wedding party. Management responsibility to run the ceremony the day of the wedding which included: arriving early to meet with all vendors for set up, managing the wedding party schedule, assisting guests as they arrive, and transitioning all guests to the reception manager after the ceremony.