Vayan Adams Email & Phone Number

Florence, Kentucky, United States

● Served as manager on duty as necessary during opening/closing shifts and vacations● Identified and resolved unauthorized, unsafe, or ineffective practices● Increased store profits by effectively upselling customers at point-of-sale through coupons, deals, and CarePass loyalty program● Set, enforced, and optimized internal policies to maintain responsiveness to customers● Established positive and effective communication among staff and leadership to reduce miscommunication and ensure deadlines were met● Tracked employee attendance, resolving issues quickly to prevent negative patterns● Provided effective conflict resolution to de-escalate negative customer interactions

Cincinnati, Ohio, United States

● Oversaw consistently busy location averaging $10,000/day in sales● Completed store opening and closing procedures and balanced tills● Responded to customer questions and concerns, providing excellent service● Maintained clean and well-organized production areas

Cincinnati, Ohio, United States

● Participated in program to expose individuals ages 12-20 to law-enforcement careers● Collaborated with 6-member team on the safe execution of efficient traffic stops● Documented drug activity, which led to an arrest● Participated in career development activities and networking opportunities

Cincinnati, Ohio, United States

● Assisted with moving tables, chairs, and other service equipment within dining room● Provided superior customer service while operating within active service areas● Reset used tables within prescribed timeframes to expedite turnover● Performed maintenance including vacuuming and waste removal