Maintaining a long term relationship with accounts and maximising sales opportunities within them.DUTIES AND RESPONSIBILITIES:* Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.* Responsible for the development and achievement of sales through the direct sales channel.* Focusing on growing and developing existing clients, together with generating new business.* Write business plans for all… Show more Maintaining a long term relationship with accounts and maximising sales opportunities within them.DUTIES AND RESPONSIBILITIES:* Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.* Responsible for the development and achievement of sales through the direct sales channel.* Focusing on growing and developing existing clients, together with generating new business.* Write business plans for all current and opportunity tender business.* You will act as the key interface between the customer and all relevant divisions. Show less

* Effectively manage large amounts of incoming calls* Identify and assess customers’ needs to achieve satisfaction* Build sustainable relationships of trust through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Keep records of customer interactions, process customer… Show more * Effectively manage large amounts of incoming calls* Identify and assess customers’ needs to achieve satisfaction* Build sustainable relationships of trust through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies* Take the extra mile to engage customers Show less

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.DUTIES AND RESPONSIBILITIES:1* Processes reservations by mail, telephone, telex, cable, fax or central… Show more Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.DUTIES AND RESPONSIBILITIES:1* Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.2* Knows the selling status, rates, and benefits of all packages plans.3* Creates and maintains reservation records by date of arrival and alphabetical listing.4* Processes cancellations and modifications and promptly relays this information to the front desk.5* Processes advance deposits on reservations.6* Helps develop room revenue and occupancy forecasts.7* Makes sure that files are kept up to date. Show less