• Coordinated work orders from initiation to completion using client-based applications, ensuring that vendors adhered to SLAs and met quality standards for optimal service delivery.• Maintained accurate records of all service requests and performance metrics, conducting regular data analysis to uphold reporting standards and support efficient decision-making.• Fostered strong client and vendor relationships, scheduling and coordinating facility access, and providing clear communication to ensure seamless service delivery and customer satisfaction.

• Interacted with clients to assess their cleaning needs, provide timely solutions, and maintain a professional relationship for high customer satisfaction.• Received cleaning requests, prioritized them, and efficiently completed work orders. Communicated with team members or external providers as needed.• Upheld confidentiality, followed safety protocols, and ensured compliance with company policies. Maintained a professional approach in all client interactions.

• Maintained a high level of customer service at the Concierge desk at all times• Acted as the point of reference for residents & guests who need assistance & attend to their requests & requirements• Ensuring the safety & well-being of guests by having a working knowledge of emergency proceduresThe Forest Hill Group is a market leader in the delivery of luxury concierge, bespoke security, upscale valet parking, refined food and beverage operations, premium maintenance/janitorial and complete property management services to condominium communities. Since 2001, The Forest Hill Group has also proudly served our valued clients at luxury rental properties, commercial buildings, luxury retail locations and sports and entertainment venues.