Mark Vazquez Email & Phone Number

Denver, Colorado, United States

-Develop, manage, and coach a team of CX supervisors & specialists who are responsible for all aspects of customer interaction-Collaborate closely with other CX Managers, supervisors, & specialists to ensure alignment of goals, values, and processes-Adopt & evolve our comprehensive employee quality assurance program-Forecast labor needs using a combination of historical data and future events

Denver, Colorado, United States

-Support and develop CX team members to ensure company growth and individual success-Assist with hiring and training new CX team members -Create and implement efficient processes that drive world-class customer experiences -Supports a wide range of customer issues including inquiries regarding sales, product features, technical support, billing, account management and general information

Lakewood, Co

-Lead a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors -Assess the front of store experience and anticipate and/or react with urgency to any schedule needs based on fluctuations of guest traffic and sales -Evaluate and recommend candidates for open positions and develop a guest-centric team -Acts as Leader on Duty and quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring my team understands and feels supported to make things right for the guest

Denver, Co

-Overall store management, supervision, and policy implementation within the front of store as well as Pharmacy-Sales and inventory management through date bases and handheld devices -Employee staffing, training, and development to ensure the correct talent is being developed-Maintained an engaged, productive store team through leadership, leading by example and driving sales

Blackhawk, Co

-Supervises and trains cage team members to effectively deliver a great guest experience -Utilizes “coaching for success” mentality while on duty -Knowledgeable of Colorado gaming regulations and laws that are used throughout the department-Safeguards all assets for the company within the Casino Services department and casino -Established and maintained effective working conditions with staff, other departments and guests

Denver, Co

-Counseled prospective students on choosing the appropriate college experience for returning to school -Assisted students with filing for financial aid and following up with them through their first class-Responsible for scheduling admissions interviews and determining if the student would be a good fit at the university