✓ Accountable for providing operational support for distributed, midrange, and mainframe environments and supports all lines of business✓ Advocates for customers and defines ways to continually contribute to enhancing the customer experience ✓ Communicates with multiple vendors and ensures that appropriate recovery procedures are followed for hardware failures✓ Collaborates with operations and support delivery team to identify, monitor, and report trends✓ Proactively monitors alerts related to infrastructure and batch environments ✓ Build processes that scale and meet the needs of the business and customers ✓ Works cross-functionally with: HR, Finance, Operations, Sales, and Client Success✓ Partners with optimizing alerts for Splunk + Dynatrace dashboards and provides recommendations for automation opportunities✓ Facilitates managed incident event recoveries and resolutions

✓ Promoted to a supervisor in less than 6 months✓ Led job training for entry-level officers on security operating procedures✓ Responsible for monitoring access control, operations, emergency response, alarm systems, and daily activity reports to global security for six officers✓ Monitored data center for CIGNA and provided access control for 100+ resident employees✓ Reviewed and adjusted security systems and equipment to ensure operational use✓ Maintained daily activity logs and reported medical incidents

✓ Monitored data center for the client and provided access control for 100+ resident employees✓ Reviewed and adjusted security systems and equipment to ensure operational use✓ Maintained daily activity logs and reported medical incidents

✓ Processed/transported freight merchandise from regional base to headquarters✓ Updated, edited, and submitted trip inspections with recorded daily route reports

✓ While maintaining full-time student status, worked full-time as a helper processing merchandise and loading trucks✓ Ensured proper safety guidelines were followed to prevent harm or damage

✓ Cash flow operations, utilized credit card applications, sales returns, customer service, wardrobe consulting, and product display & care

✓ Innovation & Product Management summer intern working on design and implementation of the Innovation Room✓ Team member of health literacy project responsible for coordinating information to college students about healthcare✓ Website development updating department webpage