- Generate daily, weekly, monthly and quarterly reports for bookings made under many travel agencies- Create and run queries to pull data for the reports through software such as Oracle SQL, Hyperion and SAS- Perform Ad-Hoc requests where customized reports were created based on specific criteria by the client- Use Tableau desktop software to generate and analyze big data and mass reports as well as dashboards

- Process order requests through procurement and fulfillment systems for all of the corporate mobile devices such as cellular phones and hotspot data devices - Open and resolve ticket cases for troubleshooting mobile devices using Remedy and ServiceNow software- Run weekly inactive user reports to place suspensions on active lines assigned to inactive users within the company - Manage a loaner pool for loaner phones that are lent out to employees when traveling for a period of time- Collect all of the old, unused and damaged devices users have returned to set up for recycling and disposal- Provide tech support for issues such as deactivations/reactivations, suspensions, user account modifications, mobile order instructions and other cases directly related to wireless mobility - Process bulk mobile device orders for specific ongoing projects and maintain inventory weekly.- Create Purchase Requisitions and receive Purchase Orders through SAP Ariba.

- Generate weekly Retail Quality reports and Detail Client Reports for international calling card products.- Analyze sales of products and determine which sales channels are producing more traffic and transactions by customers. - Manage and control the Social Media accounts of company products and plan marketing strategies and campaigns to boost audiences and web traffic. - Test the quality of the calling card products to confirm the balance and minutes are accurately being announced before submitting for approval to print and ship to distributors. - Discuss with graphic designers on creating the designs for new products including posters with specific disclaimers for the product. - Run SQL software, pgAdmin, to manage and control inventory of access numbers to generate for the new calling card products. - Set up the weekly promotions every beginning of month for the company products including finalizing the discount percentages and SMS messages format to send out to customers. - Create reports from CRM portals as well as other system portals. - Coordinate weekly with the Sales, Finance, Marketing and IT teams to review and address current objectives and issues to resolve.

- Created periodical open balance and gross sales reports for each customer/account- Generated invoices daily to bill customers and accounts.- Analyzed the account expenses and account receivables on a monthly basis.- Revised invoices for disputes and discrepancies on certain billing charges.

- Performed data entry by calculating rates of import and export shipments.- Dispatched and communicated with truck drivers of pick up and delivery information.- Arranged with customers to set up appointments and time frames for pending cargo.