Venkatesh Babu Email & Phone Number

Bangalore

IT-Operations / Teal Lead-IT / Asst Manager - IT / Service Delivery Manager

India

Bangalore

Responsible for all type of IT Related Level 1 & Level 2 Helpdesk tickets & Handling the team with the second level escalation. • Managed daily operations and developed a team of Service Desk professionals to deliver excellent technical support with outstanding customer service to clients• Following the Standard ITIL Process like, & Handling all IT Related Service desk & incidents as per standards & closing as per SLA’s. • Provided a technical escalation point for the team and escalated to global IT partners as required.• Managed priority 1 critical incidents, including escalation to SME, ensuring communications were sent to both business clients and IT management, ensuring timely resolution within agreed SLAs, • Responsible for coordinating and managing new global product releases to ensure that any new products were set up within our support tools and that technical and client documentation were distributed. Ensured that any release notes were communicated to the support teams and training delivered where required.• Responsible for composing weekly maintenance outage notifications and communicating to the business users either by email or via uploading to the company intranet.• Generated reports and performance metrics as required.• Created and maintained both technical and procedural documentation.• Respond to critical user level and Server issues as per business needs.• Root cause and failure analysis to resolve systems & Lab infrastructure problems.& communicating to the business users as well as Headquarters. • Work closely with other Business line team members, software developers, & testers to understand the requirement & fulfill the needs.• Participating in 24/7 support including weekend system prep and on-call rotations as per the business needs.

Tanzania,East Africa

As a part of IT Department, I was the IT support team lead. We supported both internal users, onsite customers and IT training Division for Daily activity like internet, mailing infrastructure using Exchange server, file/print/antivirus/application servers, a Taken care of complete IT Network infrastructure of both Training division Operations center and provide solutions and support for Network and Desktop Engineers/IT technicians.

Bangalore

As a System administrator to support variety of network related Services, Data Backup Solutions, Administrating NT 4.0 Servers and windows 2000 Servers, Security, Desktop Applications. As part of a Windows Administration team. I was responsible for providing employees fast, reliable and permanent solutions for network issues. Administration and Troubleshooting of existing LAN maintenance, configuration of the Windows NT, 2000 Workstation and establishing the Leased line connectivity between countries like India to Singapore, Germany etc.

Bangalore

I worked as a resident Engineer in Vidyavardaka Sanga first grade College, VVS Computer Academy and VVS school. To support systems/ network/Internet and file/print/application support, windows 2000 domain and ISA server administration.

Bangalore

 Installation of Windows 9x, Windows NT, Windows 2000. Configuration of TCP/IP, DHCP, DNS, Active Directory and Terminal services. Creating Users and Groups in Active Directory and assigning the rights for Users and Groups. Configuration of local security  Configuration of Modems, Printers, Internet, E-mail settings and Network Interface- cards. Assembling Personal Computers. Maintaining, Trouble shooting the Windows9x, Windows2k and Windows2k3 Knowledge of crimping, Installation of new Packages and Peripherals. Internet and mail configuration (Proxy server, Wingate, Internet connection sharing) LAN setup and administration, small and medium sized network design,  Hardware: Servers, PCs, Laptops, Printers, Scanners, Zip-DAT Drives, Tape Drive, NIC, Modems.

Bangalore

Testing the Microprocessor & Micro control Trainer kits, experimental interface module, Digital & Lener IC Trainer, power supply, PC Adden cards, Study cards and System Hardware– Maintenance. And also I worked as (ALS sister concern) Telecommunication Development Division As a technical Assistant/testing Engineer responsible for testing of Digital E.P.A.B.X, Intercoms, equipments and peripherals.

Bachelor Of Science (Bsc), Information Technology, First Class

Diploma In Electronics And Telecommunicatiuon, Electrical, Electronics And Communications Engineering

Diploma In Radio And Television, Electrical/Electronics Maintenance And Repair Technology