Vlada B. Email & Phone Number

Geneva, Switzerland

• Internal Statement of Work (SOW) document review in order to ensure compliance with clinical trial protocol.
• Reviewed internal Statement of Work (SOW) documents in conjunction with high complexity clinical trial protocols supplied by clients, ensuring compliance with Clinical SOPs and Good Clinical Practice ICH Guidelines
• Enforced compliance of internal SOW documents with clinical trial protocols and with internal guidelines, issuing appropriate amendment instructions and recommendations to project management
• Assisted workload management with priorities setup and task assignment respective with complexity and timelines
• Proposed, coordinated and implemented numerous process improvement initiatives
• Trained and mentored new team members

Geneva, Switzerland

• Integration and delivery of trial setup services.
• Translated all documented customer expectations into internal database, based on clinical protocol and internal documents
• Delivered technical services to clients (pharmaceutical companies)
• Ensured consistent use of SOPs, making appropriate technical recommendations when needed
• Acted as Technical Expert in process improvement initiatives, providing ideas and liaising with trial setup team members

Geneva, Switzerland

• Customer service to internal and external clients. Senior since September 2012.
• Provided investigator sites with relevant clinical trial information
• Liaised with CRAs regarding incomplete trial information
• Assisted management in process improvement and implementation of global procedures, tracked & reported metrics
• Trained and mentored new team members
• Responded incoming calls from customers: registered orders, answered inquiries and questions, handled complaints