In my role, I serve as a liaison between relevant business and education stakeholders, ensuring accurate capture and updates of requirements across various teams such as Hosting, Instructional Design, Digital Courses, Virtual Events, and Marketing. I oversee the entire education project lifecycle, managing communications and quality assurance, education activities and associated assets within tools like Zoom, LMS, CMS, Salesforce, and other platforms within the Digital Education… Show more In my role, I serve as a liaison between relevant business and education stakeholders, ensuring accurate capture and updates of requirements across various teams such as Hosting, Instructional Design, Digital Courses, Virtual Events, and Marketing. I oversee the entire education project lifecycle, managing communications and quality assurance, education activities and associated assets within tools like Zoom, LMS, CMS, Salesforce, and other platforms within the Digital Education ecosystem while actively contributing to Continual Service Improvement. Additionally, I engage in cross-selling and promoting MEDLI (Medical Education, Learning & Innovation) services within the digital education domain. Show less

As a Team Lead, my role was to ensure continual improvement through various evaluation tools and key performance indicators (KPIs). Recognition of high performance by rewarding accomplishments, development of strategies to promote team member adherence to company regulations and performance goals was critical for success in this position. As part of my responsibilities, it was crucial to proactively maintain and deliver the required service levels to ensure the desired operational… Show more As a Team Lead, my role was to ensure continual improvement through various evaluation tools and key performance indicators (KPIs). Recognition of high performance by rewarding accomplishments, development of strategies to promote team member adherence to company regulations and performance goals was critical for success in this position. As part of my responsibilities, it was crucial to proactively maintain and deliver the required service levels to ensure the desired operational margin. This meant being vigilant and staying on top of all aspects of the team's performance, including customer service, productivity, and quality of work. Show less

@Meta Support Pro Team