Head Of Engineering - Collections
Engineering Leadership: Led the growth of the engineering team from ~6 to ~40 diverse developers, minimizing attrition while filling critical skill gaps. Built an excellent leadership structure able to lead multidisciplinary teams with strong product sense and systemic view.Customer Success: Advocated for and successfully prioritized the development of a full self-service solution that enhanced user experience, increased customer satisfaction, and optimized operational efficiency. This became the primary conversion channel, significantly driving business results.Strategic Development: Prioritized the development of capabilities of the Collections Platforms by building relationship with neighboring Business Areas. This collaboration anticipated the needs of the international expansion and aligned with the company's overall strategy.Product Management: As Product Manager of the in-house CRM for Collections (since June 2023), reduced the delivery time for customer communications changes from 2 months to 2 days within six months. The CRM was later adopted by other Business Units and due to Collections representing only a fraction of the total message volume, was positioned to migrate to Nubank's Platform team.