Vitaliy Basanets Email & Phone Number

Kyiv, Kyiv City, Ukraine

Kyiv

- release management for productions updates of Unit products - production incident management- infrastructure operations (hardware/middleware updates to meet product needs, VMs migrations to cloud out from infra datacenters, old capacity decommissioning )

Kyiv

Providing full cycle of project management for mobile casino instances, maintaining and support of 60+ mobile projects.

Kyiv

- projects coordination;- gathering and formalization of design requirements;- analysing of project documentation; - learning internal client’s business strategy and needs, and possesses ability to translate them into requirements for reporting along with technology and process or suggesting alternatives;- working with appropriate technology groups (eg, AO, SO) to ensure that all have a complete understanding of the business model and detailed user and functional requirements;- produce appropriate documents consistent that provides the detailed requirements (eg, vision and scope; user, functional and business requirements; procedural changes; use cases; and deployment strategy document);- attending and leading project review meetings;- coordinating changes, requested by the customer (organizational and technical details clarification, creation and approval of change delivery protocols, supervising change performance, closing change requests);- handling feedback regarding changes to customers;- prioritization of incidents and follow-up on timely resolution of incidents according to contracted response and resolution times;- ensure efficient and effective diagnosis and resolution of technical issues at appropriate level of quality;- datacenter relocation & decommission; - coordination of hardware/middleware movement between locations;- capacity virtualization;

Mykolaiv

- supervising 24/7 system administration team of 40+ members;- identification and evaluation of resources needed and assignments of individual responsibilities;- communication with other internal groups and external partners;- managing of day-to-day operational aspects of the team;- account and control of deliverables prepared by the team before passing to clients;- effectively applying management methodology to enforce project standards;- reports creating: shift report, weekly report, daily report for management;- tracking of technology documents to make sure they are complete, current, and stored appropriately;- automation of routine administrative work;- enforcing policies and procedures;- coordinating operations issues in a proactive and productive way;- maintaining maximum servers uptime by monitoring reports;- troubleshooting and resolving performance issues within the infrastructure;- collecting infrastructure performance issues, classifying and registering them, provide proactive follow-up on their resolution with internal and customer’s infrastructure teams;- drive root cause analysis after unscheduled outages.- researching, analyzing and proposing improvement for a more productive performance of the project’s infrastructure;

Mykolaiv

- supervising the team of 15+ members;- coordinating the development and further support of hosting control panels, portals, sign-up servers, web applications;- creating and executing project work plans and revise as appropriate to meet changing needs and requirements;- communicating with program manager/clients;- identification and evaluation of resources needed and assignments of individual responsibilities;- managing of day-to-day operational aspects of the projects;- account and control of deliverables prepared by the team before passing to clients;- effectively applying management methodology to enforce project standards;- preparing for engagement reviews and quality assurance procedures;- minimization of exposure and risk on a project;- reports creating: shift report, weekly report, daily report for priority partners;- tracking of project documents to make sure they are complete, current, and stored appropriately;- taking part in setting up and updating current project infrastructure, analyzing its critical points, proposing and following-up necessary updates with the customer’s infrastructure team;- participating and driving changes in accordance with change management practices;- directly interfacing and coordinating with other internal groups and external partners;

Mykolaiv

- managing the performance and workflow of the department’s main shift;- training of new hires;- technical consultancy;- interviewing potential Technical Support Specialists;- communication with partners through internal tools, e-mails over the phone,- participation on the team agenda conferences;- rendering help as supervisor of Help Desk to our abroad colleagues;- daily communication with priority partners;- reports creating: shift report, attendance report, priority partners report etc.;- monitoring of the work flow stability;

Mykolaiv

- analyzing and solving hosting services issues;- providing hosting related technical support via emails, live chats, phone;- creating and processing of service tickets;

Barchelor, Intellectual Systems Of Decision-Making

Education record