SummaryI have created the customer experience aligned to the sales, collection and service cycle, fulfilling the primary objective of brand promise.My passionI have worked for more than 15 years in creating and developing consultancies in various verticals and companies, achieving benefits of US $ 2.5M per year as a result of my recommendations. The key strategy in the different projects is: use the customer experience, as well as the best practices to deliver a differentiated service, an increase in sales and fulfill the promise of the brand.Current experienceI am a business consultant who helped companies define and achieve their goals with the help of technology and process optimization, to redefine service delivery and experience, as well as improving employee experience.Retail - Mexico Objective: Increase payment agreementsI designed a new strategy in the contact processes, training, employees and technological platforms, to increase the promises of payment by 8 points. This process took 6 months of consulting.Financial vertical - Mexico Objective: Digital transformationI generated a business roadmap that includes an analysis of technology and business strategies that achieve benefits of $ 2.5M dollars annually, creating the perfect customer service experience.Telco - Chile Objective: Increase customer satisfactionI analyzed the point of flight of the clients, where 11% had dissatisfaction and expressed 13% of effort to conclude some attention with Entel. The leakage intention caused by the effort to the client was reduced by 20%.Financial - Guatemala Objective: Increase customer satisfactionI analyzed the reasons for the complaint, finding that 19% of the complaints came from the agencies, the optimization of the processes, detection and correction of bad practices generated a benefit of $ 331K dollars for sales and customer service.Telco - Ecuador Objective: Optimize the contracting processDesign a new internal experience for employees, helping to improve inefficient times by 15%, representing profits of $ 193K dollars, optimizing the internal processes of the Back Office department.Retail - Colombia Objective: Satisfaction in the order processI found that the sales conversion was being affected by poor positioning, bad practices, mismanagement of objections in the service process, optimizing this process increased the sales conversion from 39% to 58%.