Bentley Varghese Email & Phone Number

New York, NY, US

New York, NY, US

Phoenix, Arizona, US

• Defined and established software development, observability, code deployment and project managementstandards within department and lead change throughout the organization
• Led a team of 1 software developer while creating and executing a strategy to modernize entangled legacyapplications and support business teams across the organization
• Created production grade pipelines to support critical business processes and saved implementation costs of$60K
• Developed applications in Python and.NET Core to help optimize business processes through self-service
• Managed a portfolio of 5 business applications responsible for 90% of the business revenue

Tempe, Arizona, US

• Optimized data models and tuned queries for mission critical applications
• Developed Proof of Concept implementations of improved cloud storage using Azure Blob Storage
• Migrated and deployed applications to the company’s new Azure Kubernetes Service along with monitoring those applications with Rancher, Grafana, Prometheus and Splunk
• Built Open Telemetry implementation for next generation logging along with integrations to new systems like Jaeger
• Created an On Call Playbook to expand the team’s capabilities and reduce the time taken to identify root causes. Used supervised machine learning to improve categorizations and better response strategies

Tempe, Arizona, US

• Achieved 90% time spent efficiency improvement by automating manual processes in the team workflow
• Developed the systems for a new business process by putting together new datasets and building the API that interfaced with the data – a process that reduced resource needs by 6.25 FTE
• Improved NPS data by setting up and utilizing Azure Cognitive Services for text analysis along with utilizing Natural Language Processing (NLP) for further downstream data analysis
• Created a data dictionary catalog and application using Flask that allowed analysts to discover data and its usage faster
• Created new datasets, developed APIs and a full stack developed systems using Python to interact with the results - to help the team gain a better understanding of work queues and prioritize focus
• Built and monitored data pipelines using Airflow and Prefect and developed supporting scripts using Python to improve ETL and downstream process efficiencies

Phoenix, Arizona, US

• Achieved 17% store ticket reduction by identifying risk points and developing automated mitigation strategies
• Developed data collection and data mapping strategies, analyzed data, created reports and dashboards (Excel, SSRS, Power BI, Tableau), interpreted and identified trends on operationalized data
• Developed and executed SQL / Python based queries / scripts to provide metrics, surface key insights and clearly communicate findings with stakeholders
• Identified areas for efficiency improvements, developed scripts and processes to automate data gathering and lower application support labor costs
• Managed application change request life cycle by collaborating with internal business groups and stakeholders to identify needs, scope requirements, and create documentation

Phoenix, Arizona, US

• Core team responsible for successful unassisted application roll out in 1000 stores without any business interruptions
• Designed and developed over 50 Python programs / scripts to identify and resolve production issues, automate and scale application support - ROI of $350K (per year)
• Built support staff knowledge base during support vendor transition
• Created User Acceptance Test manual and facilitated the UAT process
• Designed, reviewed, executed application and functional test cases and collaborated with business stakeholders to certify results on new builds for Micros POS system
• Documented issues using JIRA, defined scope for changes, performed testing and helped roll out changes to stores

Dubai, Dubai, AE

• Collected, visualized, analyzed and interpreted marketing data to identify trends and drive brand growtho Generated over 8500% growth on social media channels through content marketing and digital campaigns over a.
• Developed 3 websites with Content Management System infrastructure and managed successful project deliveries (within time and budget) in all instances while leading cross functional teams for content generation
• Developed the process and implemented an internal communications program for business stakeholders
• Created project plans and resourcing plans including internal and external resources
• Created reports and surfaced insights to guide business decision making

• Developed data collection and data mapping strategies, analyzed collected data, created data visualizations and interpreted data reports to create marketing and growth strategies for clients across various industrieso.
• Developed Tableau Dashboards with quick/context/global filters, parameters and calculated fields, interactive views, trends and drill downs
• Developed and documented Business requirements / Business process models and workflows
• Managed process analysis and re-engineering efforts to improve efficiencies and lower costs
• Created project plans and resourcing plans including internal and external resources
• Developed and managed business requirements documents

Los Angeles, California, US

• Collected data, created data visualizations and interpreted marketing data to develop and implement content marketing strategieso 185% growth in fan base and 987% growth in community engagement (Facebook Apr’12 – Jul.
• Developed copy for product packaging, online content and other marketing initiatives
• Executed and managed multiple product launches
• Created and managed quarterly promotions, ATL / BTL campaigns and ad buys
• Developed and implemented retail training programs
• Instituted project management principles and software (Merlin) to manage quarterly, yearly and ad hoc initiatives

Cambridge, MA, US

• Implemented social media marketing and branding campaigns to improve the Hult brand globally

Aliso Viejo, CA, US

• Collected program data, created analytical reports and identified trends to determine areas of improvement
• Developed domain-focused strategies, marketing and training plans to improve competency of personnel
• Managed and tracked companywide initiatives while collaborating with business stakeholders to create documentation and communication artifacts
• Addressed and resolved issues and tracked project progress

Aliso Viejo, CA, US

• Client team assignment in various roles including identifying new avenues for business growth
• Conducted team project meetings to resolve issues and track progress
• Created business proposals for existing and new business opportunities
• Supported the Retail Business Vertical Manager achieve revenue growth of 30%
• Tracked and reported account and project analytics to surface key insights and guide business decisions
• Managed opportunity pipeline using Salesforce

Aliso Viejo, CA, US

• Developed software modules using principles of Service Oriented Architecture for a leading Travel & Holiday company
• Created high level and low level design documents
• Documented business processes and workflows
• Reviewed business requirements, created and executed test cases
• Investigated root causes, analyzed, resolved, tracked and escalated various technical problems
• Proposed and designed corrective solutions to analyzed problems according to customer requirements and feasibility

Master Of Business Administration, Business Administration And Management

Bachelor Of Engineering, Information Technology

Education record