• Executive Assistant : - Provided administrative support to executives. - Managed schedules, appointments, and travel arrangements. - Prepared and edited correspondence and communications. - Coordinated meetings and events. - Handled phone calls and greeted visitors. - Drafted memos and reports on behalf of the executive.• Sales Coordinator : - Managed sales schedules and coordinated sales activities. - Filed important sales documents and communicated relevant information. - Responded to customer complaints and provided after-sales support. - Updated and maintained sales records and reports. - Informed clients of any delays or issues. - Handled financial data related to sales transactions.• Office Manager : - Oversaw office operations and ensured smooth functioning. - Established office guidelines and policies. - Managed office logistics and supplies. - Supervised office staff and provided support as needed. - Maintained records and organized office operations efficiently. - HR duties such as payroll, insurance, and benefits.• Bookkeeper : - Managed accounts receivable and accounts payable. - Reconciled financial transactions and maintained accurate records. - Prepared invoices and processed payments. - Handled vendor invoices and payments. - Resolved payment discrepancies and disputes. - Handled financial data entry and filing. - Conducted bank reconciliations. - Managed payroll and expenses. - Prepared financial reports including profit & loss statements and balance sheets. - Ensured compliance with financial regulations and company policies.

• Client Services Specialist: - Handled incoming orders and claims from customers via phone and email communication. - Managed incoming calls at the call center and provided assistance to customers. - Processed and entered customer orders promptly and accurately. - Addressed and resolved customer inquiries, concerns, or complaints effectively and efficiently. Built and nurtured strong relationships with customers to ensure satisfaction and loyalty.• Lead Trainer: - Provided training and guidance to new hires to ensure they understand their roles and responsibilities effectively. - Developed and delivered training sessions to enhance the skills and knowledge of the customer service team. - Oversaw the performance of customer service representatives and provided feedback for improvement. - Created training materials, manuals, and resources to support ongoing training initiatives. - Ensured that all customer service representatives followed best practices and maintained high- quality service standards. - Offered guidance and support to team members to help them succeed in their roles.

• Customer Service Representative : - Handled customer inquiries, issues, and complaints in a professional manner. - Provided product information, order assistance, and support to customers. - Processed orders and maintained accurate customer records. - Built and maintained positive relationships with customers. - Resolved customer concerns and escalated issues when necessary. - Ensured customer satisfaction through effective communication and problem-solving.• Shipping Clerk : - Generated shipping labels and documentation. - Coordinated with carriers for pickup and delivery of shipments. - Ensured accurate and timely shipment of orders to customers.• Invoicing Clerk : - Prepared and processed invoices for goods or services rendered. - Verified information entered in the system for invoicing accuracy. - Recorded and tracked invoices in the accounting system. - Resolved any billing discrepancies or issues. - Managed accounts receivable and followed up on outstanding invoices. - Communicated with customers regarding invoicing and payment status. - Maintained detailed records of invoicing transactions

- Title Clerk: Processed vehicle titles, verified accuracy, communicated with customers and vendors.- Accounts Receivable Clerk: Invoiced customers, tracked balances, followed up on payments, reconciled accounts.- Accounts Payable Clerk: Processed vendor invoices, verified accuracy, obtained approvals, reconciled transactions.- Cashier: Handled transactions, provided receipts, balanced cash register, resolved issues.