- Owning requirements, testing, and sign-off for improvements & launches impacting the Salesforce system- Working closely with the broader IT team and the business to drive forward sprints, maximizing efficiency & effectiveness

Led a large cross-functional Salesforce project through to launch for US & Canada and established the framework for future launches globally:- Established project timeline, cross-functional team working cadence, stakeholder engagement framework, and end-to-end UAT structure, schedule, and feedback loop framework - Coordinated 3 months of testing, collaboration, and sign-off from multiple stakeholders (Sales Ops, Onboarding, CommOps, Legal, and more) within a fast-paced timeline- Facilitated 40+ hours of User Acceptance Testing with ~20 end users across functions- Worked closely with IT Eng TPM to lead enhancement & bug intake, follow-ups, and subsequent testing throughout 12-week UAT and 4-week hypercare- Produced stakeholder communications throughout the entire project lifecycleOngoing:- Facilitating discussions between Sales Systems, Sales Ops, and IT Eng to refine & prioritize enhancements, help ensure timely outcomes, and helping lead UAT following development- Working cross-functionally to translate complex topics into digestible comms & content for stakeholders and end users

CRM / CPQ / CLM Transformation at tech client: March 2021 - August 2021Change Management Lead: - Facilitating key business process & solution design decisions across the Sales Cycle- Conducting future state solution design readouts → tracking all impacted teams, processes,and integrations → guiding the mitigation plans & timelines- Designing training curriculum and leading team of Training Content CreatorsCRM / CLM Ongoing Improvements at tech client: March 2020 - February 2021Program Management: - Facilitating intake, scoping, and prioritization of Salesforce / Apttus change requests from the business - Tracking project timelines, deadlines, risks, and mitigations to meet cross-functional needs from the platformChange Management: - Onboarding new teams & users to the platform - Leading UAT for production deployments every 2 weeks - Providing end user communications for all platform updates

CRM / CLM Implementation at real estate client: May 2018 - March 2020- Functional Lead (Business Systems Analyst): facilitated build decisions with client leadership, translated business needs into technical requirements, led onshore & offshore development teams - Change Management Lead: created training curriculum, schedule, and content outlines, then facilitated & acted as SME during classroom training

CRM / CLM Implementation at real estate client: May 2018 - March 2020- Change Management Lead: process-mapping, change impact assessments, change readouts to leadership, change initiatives to prepare for go-live- Functional Support (Business Systems Analyst): configuring, assisting with client leadership build decisions, gathering requirements from end users

- Worked with global Healthcare Informatics team to consolidate logistical data on document control process- Compiled databases of regulatory metrics and assisted in creation of critical time-saving SharePoint resources- Drafted communications to global trade orgs with ResMed feedback on mobile health apps & FDA regulations- Completed medical device regulatory submissions for health authorities in LATAM

Center for Devices and Radiological Health, Office of Device Evaluation, Division of Ophthalmic and ENT Devices:• Gained an understanding of the review process used to bring medical devices to market• Conducted extensive research on the regulatory history of lacrimal repair devices to help draft a new regulation• Compiled a spreadsheet of the critical testing and standards used for device evaluation over the past thirty years

• Four-year athlete: Trained and competed in the heptathlon (seven events)• Earned five-time All-Conference in the high jump, long jump, and heptathlon

Leader, supporter, and resource for a group of 54 on-campus residents and the residential community as a whole• Led a group of fellow RA’s as chair of a significant campus-wide event• Planned and implemented fifteen programs for my residents and the community• Enforced the policies of the UCSD campus community• Provided assistance to residents when needed: emotional support, roommate conflict mediation, lockouts

• Collaborated with fellow OL’s to create a successful orientation for incoming UCSD students• Led my own groups of twenty freshmen and ten transfers through three days of orientation

• Maintained an up-to-date database for the company’s Meeting Finder app, based on correspondence with users• Assisted with marketing campaigns for health-improvement activities offered by the company

Lived on the Stanford University campus and worked as a research intern at SLAC• Conducted a biology research experiment with mentor, Thomas Weiss• Utilized laboratory procedures and the Stanford Synchrotron Radiation Lightsource to collect data• Completed a research paper and presentation about the project and results

Worked early morning shipment shifts• Replenished sales floor merchandise • Kept discount signage up to date • Recorded inventory details